Open office daily and provide adequate reception area environment for all patients
Update patient’s demographic and insurance information at each visit
Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes
Answer telephone calls courteously and direct calls appropriately
Monitor the Schedule for workflow and patient wait times
Create new charts and encounters through electronic registration
Obtain proper patient identification and pictures, including any custody/guarantor documents
Register each patient to create encounters electronically while obtaining and inputting correct patient information
Collect co-pays and receive cash and check payments
Verify Insurance Coverage and Information for each patient
Perform all other duties as assigned
Check Next Gen task and handles requests and jobs assigned therein efficiently
Close Clinic as assigned
Cover the patient check out and scheduling position for breaks, lunch, and other absences
Provide spiritual care for the patients
Perform all aspects of sliding fee process
Perform encounter audits
Be proficient if PM and EHR software
OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:
Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success
Team members must demonstrate excellent team communication and coordination to provide quality patient care
Care coordination includes communicating with community organizations, health plans, facilities, and specialists
Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice
Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations
Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care
All team members will be involved in the process of improving quality incomes
Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement
Team members will participate in Grace Health's advocacy program
GENERAL DUTIES:
Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
Maintain good attendance (daily, meetings, and other assignment tasks)
Maintain timely documentation of all work assignments
Maintain patient confidentiality
Routinely keep supervisor informed about attendance and job assignments
Flexible in being able to multitask
Work effectively and at an efficient pace
Work cooperatively with physicians, administration, and peers
Close clinic as assigned
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS:
Pleasant personality
Cooperative attitude
Written and oral communication skills
Organized work habits
Computer skills
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalency
At Least Two (2) Years Medical Office Experience Preferred
BENEFITS:
Safe harbor 401(k) with match potential
Paid time off
Family friendly work environment
Health insurance
Wellness program
Health savings account
Pharmacy benefit
Employee visits for medical services
Dental insurance
Vision insurance
Life Insurance
STD/LTD
EAP & Work life services
Voluntary benefits
Hospital indemnity
Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Internet Publishing
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