Patient Access Representative

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.
Work Schedule: 1.0 FTE, Monday - Friday 5:30am-2:00pm
Required Qualifications:
- High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma
- Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
- Ability to promote and maintain good patient relations and patient confidentiality
- Computer and accurate keyboarding skills
Preferred Qualifications:
- Epic experience
- ADT and Prelude knowledge
- One year experience in healthcare
- One year work experience in patient registration
- Overall knowledge of third party payors, hospital policies and business office procedures
- Medical terminology knowledge desired
- Type a minimum of 50 WPM
Benefits:
- Lakeview Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance, and tuition reimbursement. We offer an on-site employee fitness center, free parking and employee discounts. Lakeview Hospital is a qualified non-profit employer under the federal Public Loan Forgiveness program.