Patient Access Offline Specialist

Rothman Orthopaedics is looking for a Patient Access Offline Specialist to join our team! The Patient Access Offline Specialist handles inbound and outbound calls for all specialties as well as overseeing assigned tasks on a day to day basis. If you are qualified for and interested in this role, please apply.

Job Title: Patient Access Offline Specialist

Hours: Mon, Tue, Wed, Sat: 8am - 6:30pm (will work 40 hrs/wk)

Location: fully remote, but candidates must live in PA, NJ, FL, TX, or SC

Qualifications

• High School diploma or GED minimum education requirement
• Intermediate computer skills required
• Must have 1+ years of high-volume call center experience
• Medical terminology knowledge preferred, though healthcare experience not required
  
  

Essential Duties

• Answers telephone on ACD line, register patient, screen calls and schedule appointments as suggested by Salesforce.
• Handles all incoming and outgoing calls to assigned skills.
• Maintain meeting/exceeding in scorecard metrics.
• Send detailed messages when required via eCW pool.
• Must remain up-to-date on specialty team emails and resources.
• Be active and properly communicate in all assigned team glip messages.
• Expert level Chabot knowledge of all specialties.
• Handles RO Connect calls.
• Rescheduling bumped appointments as directed by Supervisor.
• Comfortable communicating with physicians, care teams and office staff as needed.
• Communicate specialty concerns to Specialty Supervisor, all other concerns to direct report Supervisor/Manager.
• Additional duties and responsibilities as delegated.
• Exemplifies the desired culture and philosophies of the organization.
  
  

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.