To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Collaborate with all departments to find solutions on providing excellent service to customers
Responsible for the operations, personnel, marketing, and profitability of the department
Forecast sales, gross profits, and expenses
Train and manage all Parts Department employees on dealership procedures and productivity requirements
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Develop and execute effective customer relations policies
Inventories stock and reorders when inventories drop to a specified level
Keep records pertaining to requisitions, purchases, and sales
Listen to and resolve customer complaints regarding service, product, or personnel
Keep records of employees’ work schedules and timecards
Company-wide Expectations:
Remain drug and alcohol free while on Company premises and within the scope of duty
Understand and comply with all Sanco Enterprises policies and procedures
Observe safety and security policies and procedures and use equipment and materials accordingly
Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means
Core Competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains necessary communication
Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas, and exhibits willingness to try new things
Planning/Organizing – prioritizes and plans work activities and uses time efficiently
Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Professionalism – maintains a professional appearance and attitude at all times
Knowledge, Education and/or Experience:
Requires a high school diploma or general education diploma (GED)
Associate’s Degree or Bachelor’s Degree preferred
Three to five years of automotive parts management experience
Previous experience as a Parts/Service Manager and/or Advisor preferred
Skills:
Written and verbal communication skills
Excellent customer service skills
Microsoft Office skills
Abilities:
Apply good judgment in recognizing scope of authority
Define problems, collect data, establish facts and draw valid conclusions
Valid Driver’s License
Working Conditions:
This job operates in a parts store/repair/machinery shop environment
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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