The Parts Manager will be responsible for the efficient and profitable operation of the parts department. This individual will advise and make recommendations with respect to the best interest of the parts department whenever and wherever the activities of the company are involved.
Essential Duties And Responsibilities
Responsible for the management of all parts personnel and responsible to oversee various functions such as, customer parts order processing, telephone sales, in-store merchandising, warehousing and storage systems, shipping and receiving, office functions, safety programs in material handling and vehicles, pickup and delivery functions, and office parts processes and filing
Provide direction, leadership and coaching necessary to achieve sales profitability goals, efficient processes, and customer satisfaction
Take an active part in company sales and service meetings and communicate extensively with Sales and Service Managers to ensure accurate forecasting parts needs of customer machines
Maintains contact with customers and constantly evaluates the degree of parts service offered
Monitors expenses in order to improve the profits of the department
Conduct regular parts meetings and training sessions to communicate company objectives and policies, to develop specialized skills and to encourage employee participation and personal growth
Responsible for working with HR to recruit, hire, and train employees
Evaluate the performance of parts personnel vs. job descriptions and review salary levels and bonus plans at least once per year with all parts personnel in a formal setting
Responsible for the morale and discipline of the parts personnel working within company policies, including termination, if necessary
Work with Marketing/Advertising in developing and promoting parts specials, and featured items
Maintain a clean, organized customer friendly atmosphere and display area(s) in the parts department
Continually studies parts management practices, attends conferences/seminars conducted by manufacturers and associations, and makes every effort to keep posted on the latest and most efficient methods of running a profitable part department
Ability to balance the business needs and goals of the company while looking out for the best interests of our customers
Conducts administrative details and other projects as assigned by management
Cross functional duties with other departments as needed
Job Requirements
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
2-year technical degree in related field or 4-year college degree or equivalent
Extensive background in heavy construction equipment
Must have a good working knowledge of sales techniques and a good understanding of financial reporting principles
Solid inventory management knowledge
An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, Purchase Order systems and Distributor Operating systems such as MTA or NDS
Must have a good working knowledge of business financial markers and apply the resources to maintain an efficient parts department
Requires a valid driver’s license and the ability to maintain an insurable driving record
Maintain excellent communications skills, both oral and written
Must have excellent customer service skills, both internal and external customers
Strong interpersonal skills and excellent organizational skills
Attain short- and long-term objectives through good management and planning
Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers
Benefits
Health
FSA
HSA w/ Employer Contributions
Dental
Vision
Life / AD&D / Critical Illness
401k + Company Match
PTO Accrual
Paid Holidays
Prescription Safety Glass Reimbursement
Safety Boot and Cold Weather Gear Reimbursement
Employee Assistance Program
Uniform/Clothing Allowance
Employee Events
Sponsorships
Additional Job-Related Education and Trainings
Short/Long Term Disability – Employer Paid
Nature And Scope Of Job
Requires prolonged sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching
Requires ability to push, lift, pull, and/or carry 50 lbs. or more
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.