The Client Services Manager is key for SSP’s communication with Clients after the Sales team has confirmed a new taskforce placement at a hotel. This is a critical role in elevating the relationships with Clients and Contractor and ensuring each placement is a success.
This position needs organization, creativity, resourcefulness, excellent problem-solving & conflict resolution skills, the ability to work remotely and independently, flexibility, a strong team player, clear communication skills, along with a high degree of ethics and professionalism. This position requires a working knowledge and understanding of the major tasks and inter relationships of the various departments within a hotel.
TASKS
Onboard Contractors to new placement
Monitor travel throughout the duration of the assignment
Schedule and facilitate weekly calls with the Client obtaining contractor performance feedback
Schedule and facilitate bi-monthly calls with the Contractor
Schedule one Teams call with a client and COO monthly
Seek additional task force opportunities within client hotel or sister properties
Seek extensions proactively
Process early termination request abiding by process standards
Problem & conflict resolution with client and/or contractor
Contractor invoice approval
Seek client feedback on every assignment upon completion and log accordingly
Complete objective Contractor ratings
Coach contractors to abide by brand and behavioral standards
Partner with sourcing team to keep contractor profiles updated
GOALS
Meet revenue objectives for extensions and early termination prevention
Performance & Feedback from customers and contractors within one week of completion date
Meaningful conversations with the customer
Achieve an optimal work/life balance
Seniority level
Associate
Employment type
Contract
Job function
Accounting/Auditing, Finance, and Business Development
Industries
Hospitality
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