Part time Operations Associate

We are looking for a part time Operations Associate for a top beauty company in New York City.

Responsibilities:

• Collaborate with 3PL and CFO to streamline inventory processes for all order types, and ensure supply chain and inventory best practices are being maintained
• Own inventory receipts and orders with the brand’s 3PL
• Maintain consistent, precise reports that monitor FC time to receive and receiving accuracy
• Leverage inventory data to pinpoint warehouse-related issues impacting customers, offering support to operational teams in resolving underlying causes
• Promoting excellent customer experience across all channels
• Manage customer service by responding to inquiries via phone, email, live chat and social media in a timely manner. Ensuring all customer communication is logged in appropriate systems
• Manage all wholesale order entry and ensuring orders are shipped to the retailer
• Invoicing all wholesale orders and following up on payments
• Influencer and retailer gifting
• Understanding beauty and having an excellent grasp on the brand's product knowledge
• Foster a customer-centric culture in keeping with our brand image
• Communicate any tech issues, related to the website or affiliated programs, that are identified through customer service channels to the Ecommerce lead

Required Qualifications:

• 2+ years experience in the professional wholesale space / operations space
• Having a basic understanding of the pick/pack/ship process, EDI and ERP
• Excellent organization skills, detail orientation, and time management
• Ability to manage complex projects from idea to execution
• Impeccable people skills and the ability to communicate with anyone with grace and hospitality
• Strong listening skills and the ability to carry a conversation without sharing too much information in regards to the company or personal relations
• Ability to solve problems quickly and confidently
• Demonstrate strong interpersonal, verbal and written communication skills
• Strategic thinker
• Technically savvy including experience in G-Suite, Slack, and project management tools
• High level of trustworthiness and integrity
• Extremely professional with a non-biased mindset
• Proactive thinker and executer
• Ability to manage multiple projects simultaneously and meet competing deadlines
• Has a “no task to small” attitude
• A consistent and open communicator; not afraid to ask questions

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.