Job Title: Paralegals and Legal Assistants Employment Type: Contract Work Hours: 40 hrs./week Work site: 50% Onsite Location:One State Street Plaza, NY, NY 10004 Job Duration: 1 Year Closing: 01/26/2024.
Minimum Education:
Bachelor's degree in Legal Studies, Paralegal Studies, or related field.
Work Experience:
Minimum of one year of experience working as a paralegal.
Job Duties:
Handle a variety of consumer financial services complaints in a timely and effective manner.
Review financial institutions' responses to complaints, write brief synopses of disputes, and send appropriate closure letters to consumers.
Respond to phone and written inquiries from consumers regarding complaints or general issues with financial services companies.
Inform consumers of complaint filing procedures or refer them to another government agency if necessary.
Code incoming consumer complaints and dispatch initial letters as required.
Identify cases requiring prioritization and refer them to a supervisor for assignment.
Research the Client license status of new financial services respondents and obtain contact information to handle complaints.
Work collaboratively as a team to support the handling and resolution of consumer financial services complaints.
Perform other duties as assigned.
Preferred Skills:
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Familiarity with legal research and document preparation.
Proficient in Microsoft Office Suite.
Ability to work independently and collaboratively within a team.
Knowledge of consumer protection laws and financial regulations.
Miscellaneous Information:
Shift Days/Times: Monday to Friday, 9:00 AM to 5:00 PM.
Client does not provide parking, but the office is accessible by subway or bus.
Client currently has a 50% telecommuting policy in place.
A background check and fingerprinting will be required, including verification of education and employment.
Interviews will be conducted via Microsoft Teams.
Training will be provided.
The Nexus Staff Difference:
Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
We offer weekly payments via ACH (Automated Clearing House).
Serving as Prime Vendors to New York State and New York City for over 10 years.
Seniority level
Entry level
Employment type
Contract
Job function
Legal
Industries
Staffing and Recruiting
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