These tasks require personnel with the ability to develop some specialized knowledge of the Public Service Law and Regulations through research and training. Prior experience and/or training as a legal secretary, paralegal or investigator or experience resolving disputes would be beneficial.
Personnel must have the ability to conduct factual investigation of customer service and consumer protection complaints.
Higher level oral and written communication and analytical skills are required to investigate and resolve consumer disputes about their utility service. The selected candidate must understand how to gather the relevant facts from the customer and utility and then apply the law, regulation and/or Commission Order to the facts presented, and then make a decision on the complaint.
Careful attention to deadlines designed to protect consumers.
High School Diploma.
Desired Skills and Qualifications
Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting.
Experience conducting investigations involving energy, telecommunications, or water service.
Experience using a customer relationship management system.
College degree (Associates or Bachelors).
*// Diversity, Equality, and Inclusivity – This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE). //*
Seniority level
Entry level
Employment type
Contract
Job function
Legal
Industries
IT Services and IT Consulting
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