Position Title : Overnight Veteran Services Representative
Department: Operations Exemption: Non-Exempt
Supervisor: Director, Operations and Shift Supervisor
Job Summary
Veteran Services Representatives (VSR) contribute to the day-to-day operations of the Center by following policies and procedures; providing customer service to Veterans and staff; ensuring safety and security of facility, residents, and staff. VSR’s are responsible for documenting, reporting, and notifying as related to daily operations. Other duties may include food service, food handling or delivery, basic repair / maintenance of the facility, driving, and cleaning. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.
Primary Responsibilities
Enforce Center policies and regulations uniformly
Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran residents.
Serve as point of contact for Veteran complaints and make corrective action recommendations to the shift coordinator.
Greet guests, staff and Veterans as they enter the building in a polite, professional manner.
Attend to the needs of all those who frequent or telephone the Center.
Provide support to volunteer and donor events.
Assist the Shift Supervisor for medical, fire or police emergencies.
Enforce all safety regulations and initiate the immediate rectifying of any safety hazards.
Document incidents and events, and provide emergent mediation/de-escalation as required.
Perform building patrols as well as perimeter tours.
Assume duties of on-site supervisor in the absence of a more senior staff member.
Staff the various access points as required, including controlling access and checking ID badges.
Report any safety or security problems immediately to the Shift Supervisor and follow-up with the required reports.
Assist in the training of new staff.
Properly record administrative paperwork and ensuring the highest standard of Veteran confidentiality is maintained.
Other duties as assigned.
Job Duties May Include
Responsible for the smooth operation of the Center functions, equipment and facility.
Driving of company vehicle to transport employees and Veterans, as needed.