Benefits: Eligible for Full Time Employee benefits including Health, dental, and vision insurance, 8 paid Holidays, 1 Floating Holiday, generous
PTO, administered 401(k) after 1 month with employer match after 1 year, and more.
Reports To: Outreach Manager
Salary Range: $21.66/hour-$23.04/hour
Revision Date: 06/05/24
Who We Are
Food Bank of Central New York is a not-for-profit organization leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food. We partner with 360 community partners in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence.
The core of our work is achieved by partnering with local agencies that distribute food to individuals and families in need. The key partners that make up our emergency food network are food pantries, soup kitchens, and emergency shelters. Other not-for-profit agencies such as day care centers, rehabilitation centers, senior centers, and group homes are able to utilize membership as a way to supplement their agency food needs.
Our Vision is to see a community where everyone has access to nutritious food and no one is hungry.
Our Mission is leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food.
Hunger Is a Very Serious Problem In The United States Today. Despite Its Great Wealth, An Estimated One In Eight Americans Rely On Emergency Food Assistance. Among The Thousands Of People Who Depend On Charitable Food Programs In Central And Northern New York, And The Mohawk Valley
29% are children 18 or younger
10% are without health insurance
68% have been unemployed for more than two years
32% have a working family member
91% are below the federal poverty line
41% earn less than $12,000 annually
Position Summary
The Outreach Coordinator is responsible for conducting eligibility prescreening for SNAP benefits for individuals within our service area, providing SNAP application assistance, and disseminating referrals via phone, email, and in-person interactions. The Coordinator will work closely with public officials to track submitted applications and manage cases assigned to them. Additionally, the Outreach Coordinator will participate in community outreach events to inform community members about the Food Bank's services and the eligibility criteria for various programs.
Essential Functions
Conduct eligibility prescreening for SNAP benefits for individuals in our service area.
Provide SNAP application assistance and guidance to clients via the phone, web, and/or a home visit.
Disseminate referrals through phone, email, and in-person meetings.
Collaborate with public officials to track and manage submitted applications.
Participate in community outreach events to raise awareness about the Food Bank's services and SNAP qualifications.
Maintain accurate records of all applications and client interactions using the internal tracking database.
Follow up with clients to ensure the completion of applications and address any issues.
Prepare and distribute outreach materials to promote Food Bank services.
Represent the Food Bank at community meetings and events to foster partnerships and collaborations.
The purpose of this job description is to provide an overview of the scope of the position. This is not a comprehensive list of duties/responsibilities. Other duties and responsibilities may be assigned.
Requirements
PHYSICAL REQUIREMENTS
Ability to sit, stand, and walk for extended periods.
Capability to lift and carry outreach materials and supplies (up to 25 lbs).
Comfortable traveling to various community locations, events, and client homes.
Ability to work in diverse environments, including outdoor events.
We are committed to providing reasonable accommodations for employees who require them due to medical conditions or disabilities.
Education & Certification Requirements
Associate’s degree in social work, Human Services, Public Health, or a related field preferred. Bachelor's degree preferred.
Certification or training in SNAP application processes is a plus.
This position will receive a pre-employment background check. Food Bank of Central New York complies with all applicable state and federal laws pertaining to drug testing and background checks, including Article 23-A.
Experience Requirements
Minimum of 2 years of experience in social services, outreach, or a related field.
Experience in conducting eligibility prescreening and application assistance for public benefits programs.
Previous experience working with diverse populations and community organizations.
Skill Requirements
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficiency in using databases and maintaining accurate records.
Ability to work independently and as part of a team.
Knowledge of SNAP and other public benefits programs.
Familiarity with the Food Bank's mission and services.
Ability to handle sensitive and confidential information with discretion.
Competency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Bi-or multi-lingual preferred.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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