Oracle Supply chain Support

HI, Very Urgent Fill

Greetings from Conch Technologies Inc

Position: Supply Chain Support Engineer

Location: REMOTE

Duration: 12+ Months Contract

Job Responsibilities

Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards.

Demonstrate strong follow-through and consistently keep commitments to customers and partners.

Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.

Take ownership and responsibility for priority customer cases where and when required.

Review urgent and critical incidents for quality.

Queue reviews with engineers to ensure quality and efficiency of support.

Report high visibility cases, escalations, customer trends to management.

Act as information resource to the management team.

Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible.

Participate in projects that enhance the quality or efficiency of support.

Participate in system and release testing, as needed.

Act as a role model and mentor for other engineers.

Work with Oracle Development/Support Development for product-related issues.

Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done).

Top 4 Abilities / Technologies In The Ideal Candidate

Strong Supply Chain Management, with Planning and Manufacturing Modules

Superb communication skills dealing with customers (internally and externally).

Exceptional diagnostic and troubleshooting skills.

Desire to learn new technologies.

Education

B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or:

Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

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With Regards,

Nagesh G

Mobile: 901-779-5999

Desk: 901-313-3066

Email: nagesh@conchtech.com

Web: www.conchtech.com