Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.
Greet and handle inquiries and appointments via telephone and text messaging in a professional and timely manner. Enter accurate and current information in the computer for each patient. Communicate with RN and MA via phone template and text messaging. Adhere to current productivity requirements for department. Provide training of new and existing personnel and assist in overseeing job assignments and work schedules.
Report any equipment failures to Manager and IT
Assist with coordination of staffing needs, job assignments and work/lunch schedules; recommend changes as needed; ensure Saturday coverage in advance
Present positive role model and clinic image
Assist with coverage for lunch breaks, leaves, vacations, sick days, etc.
Ensure all Operators are working efficiently
Report any Operator training needs to Call Center Manager
Act as a resource to other Operators as needed
Ensure communication of information and procedures between all shifts to ensure all instructions are followed
Assist in the coordination of the clinic and ensure optimal customer service
Monitor assigned staff to ensure they are meeting call center productivity standards; recommend performance improvement as needed
Share Call Center metrics; provide input for weekly goals
Provide staff training on new procedures and customer service
Minimum
High school graduate or equivalent
Minimum three years’ call center or medical office experience
Bilingual English/Spanish
Required Skills/Knowledge/Abilities
Thorough knowledge of the Clinics, providers and procedures performed
Knowledge of the Clinic products and services
Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities
Pay Range
$22.00 - $24.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Vista Community Clinic by 2x