Operations Support Technician

Who are we? RadiusXR provides a portable Vision Diagnostic and Patient Engagement system that combines medical-grade diagnostics, practice management, and patient education tools in a single wearable AR/VR device. The total hardware and software system helps medical professionals diagnose patients accurately, grow their eye care practices, enhance patient engagement, and reduce staff workload by enabling patients to perform self-guided vision exams with minimal supervision. RadiusXR is a new and innovative technology that has received CES 2023 Innovation awards in digital health and AR/VR categories.

RadiusXR is a spinoff from IrisVision that was featured by the New York Times and Wall Street Journal, Forbes, and has received numerous awards including the CES 2019 Innovation Award and the 2022 Tri-Valley #GameChanger Award.

Why Join Radius XR:

• Do Good: Help clinicians shift to innovative technology to improve the vision care for their patients. You’ll be making a real difference in thousands of lives every day.
• Do Well: Join a growth-stage start-up, backed by the most renowned investors in healthcare.
• Leave a Mark: Work with the best research and healthcare institutions to revolutionize vision care through our innovative Radius platform.
• Grow further: Wear many hats (we all do here), building very valuable experience in a growing industry.
• Have Fun: Become a part of a small, close-knit team working towards a common goal. A brand-new office helps, too!

What are we looking for?

We are looking for someone to help with the following responsibilities:

• Conduct on-site production and assembly of RadiusXR products, ensuring adherence to quality standards and production schedules.
• Assist the production team in preparing RadiusXR devices for shipment, including provisioning devices and conducting quality checks/repairs as necessary.
• Continuously evaluate and improve quality control processes to enhance product quality and efficiency.
• Collaborate with cross-functional teams to address and resolve quality issues promptly.
• Maintain detailed records of quality control activities, test results, and inspection findings.
• Manage shipping/receiving of all retail items and conduct testing and repairs of returned retail items.
• Assist in general product-related tasks and support manufacturing and quality personnel in monitoring the manufacturing process.
• Ability to work on-site at the Pleasanton, CA office Monday-Friday for production needs.

Professional Experience:

The ideal candidate will be someone with proven experience of 2-5 years in a similar role.

Additional requirements include:

• High school diploma or equivalent; Bachelor's degree in a relevant field is advantageous but not required.
• Previous experience in a Production Associate or similar role is helpful but not required.
• Tech-savvy; comfortable working with Android systems; familiarity with Samsung mobile products and Salesforce is advantageous.
• Excellent time management and workload management skills.
• Enthusiastic, detail-oriented, reliable, and capable of working effectively in a team environment.
• Strong problem-solving abilities and attention to detail.
• Effective communication and reporting skills.
• Analytical mindset with the ability to identify areas for process improvement.
• The position will be on-site in Pleasanton, CA.
• Available to start immediately.

Location: Pleasanton, CA

Compensation: Market competitive salary – base salary with standard benefits.