Operations Supervisor - MADISON

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of "dressed up casual" embodied by the style icons of the 1970’s.

Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year.

With headquarters split between Culver City, Los Angeles and Fitzrovia, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following.

Role Overview:

• Operations Supervisor is responsible for maintaining the stockroom at all times, ensuring that it is organized in a way that makes the selling process seamless and efficient. The Operations Supervisor ensures the efficient management of Consignment Business, RTV’s, transfers, as well as receiving shipment and inventory and the overall efficiency of the store.

As an Operations Supervisor, you will support both the back of house and front of house operational functions. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires during peak and slow seasons. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities:

• Consignment Management
• Weekly audit
• Reporting
• Sales management and tracking of all consignment orders
• Maintain all areas of the store under the direction of management staff
• Work closely with the sales staff and store manager to maintain the sales area, both merchandise and the physical space
• Operate and maintain all stockroom equipment and tools
• Support the salesfloor as needed or as directed by the store manager
• Provide gracious and efficient customer service on the salesfloor
• Execute all activities associated with merchandise shipments
• RTV
• STS
• Receiving
• Steaming and care of all merchandise
• Oversee processing of store fulfillment orders from online
• Perform store maintenance and manage store supply levels
• Process all incoming and outgoing packages
• Online returns
• Omni fulfillment
• Damages
• Cycle counts
• Organize store supplies, being aware of inventory levels
• Process transfers on a timely basis
• Maintain awareness and follow the loss prevention, security and safety guidelines
• Promote a strong sense of teamwork by working effectively, respectfully and efficiently with all FRAME associates

Skills & Qualifications:

• Experience working in a stockroom and with inventory is required
• Exceptional time management skills, high level of ownership, and self-awareness
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs
• High School Diploma or GED required