Operations Supervisor

Role Overview:

Mailboxes US Inc. has an exciting opportunity for an Operations Supervisor who will help ensure our business activities align with the highest standards of safety, security, and regulatory compliance within the industry! As an essential part of our team, the Operations Supervisor will play a crucial role in maintaining operational excellence and driving continuous improvement. The most effective Supervisor will lead by example, foster a culture of teamwork & engagement, inspire service quality excellence, and support our incredibly loyal customers. This role is perfect for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Mailboxes is an express logistics provider, striving to bring markets globally closer to Bermuda, one package at a time. Our core business provides clients with access to worldwide eCommerce, enabling a seamless, stress-free, and speedy shopping experience from the comfort of their home or office. We strive to be the fastest, simplest, and most customer centric consolidation service provider in the logistics industry, offering a premium end-user experience at a competitive price. Simply put, we obsess over our customers, and that’s been our primary focus since Day One! 

 Responsibilities:

·      Ensure work practices promote safety and exceed security mandates.

·      Develop, recommend, and implement work process and procedure improvements.

·      Provide solutions in warehousing, inventory control & analysis, transportation, and technical support.

·      Manage Key Performance Indicators (KPIs) within budgetary guidance.

·      Prepare documents according to export requirements: Certificate of Origin, Manifests, BOLs, MAWBs, and DGD’s.

·      Ensure compliant export procedures and AES (Automated Electronic System) filings.

·      Hire, supervise, coach, train, and develop staff at various levels.

·      Collaborate with teams to define, develop, and deploy strategic business improvements.

·      Build collaborative working relationships across each business unit.

·      Drive team performance based on metrics and data.

·      Actively manage resources to deliver best-in-class business performance results.

·      Contribute to P/L management; control costs, implement improvements, and use data to support decisions.

·      Develop, maintain, and implement local operating procedures and work instructions.

Regular Shift/Schedule:

·      Monday - Friday: 2:30p – 11:30p

·      One Saturday per month: 7a - 3p (compensated and/or day in lieu offered)

Skills & Qualifications:

·      BA/BS preferred.

·      Detail oriented with excellent verbal, written, and follow-up communication skills.

·      Effective when using Microsoft Office (Outlook, Excel, Word, and PowerPoint).

·      1+ years’ experience in air export and freight forwarding industry, required.

·      Familiar with TSA, IACSSP, TAPA, or CCSF/P regulations, required.

·      Experience with Dangerous Goods as regulated by IATA, IMO, and/or DOT, preferred.

·      Familiarity with DOT and HazMat regulations, preferred.

Equal Opportunity Employer:

Mailboxes US Inc. is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Work Authorization:

Mailboxes US Inc. will only employ those legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.