Operations Supervisor

Access is the largest privately-held records and information management services provider worldwide, with operations across the United States, Canada, Central and South America. Access provides transformative services, expertise, and technologies to make organizations more efficient and more compliant.

We are currently seeking an Operations Supervisor to work on-site in our Houston office. This will be an onsite position.

Job Summary

The Operations Supervisor is responsible for all workflow processes and meeting the goals and objectives of the entire Facility.

Primary Functions:

• Responsible for the efficient, timely and accurate fulfillment of orders, custom requests, processing inquiries, shipping, and inventory control of the center, in order to meet performance goal and operating guidelines consistent with the Facility’s profit objectives and Client Service Level Agreements. Makes recommendations on improvements regarding same.
• Continuously reviews areas of team member responsibility to increase productivity and improve efficiency and counsels and coaches team members as needed.
• Ensure all work is performed by the specified turnaround time through the management of team member workload, schedules, and time off.
• Communicates and interacts with team members to optimize task performance while maintaining a high level of morale.
• Responsible for the efficient allocation and utilization of manpower, equipment, and resources for the entire facility.
• Conduct interviews for new team members as needed.
• Ensure that measurable standards & expectations for each position in departments are written and updated frequently. Keeps all commitments, operates with integrity, and promotes an “open book” management style.
• Train team members in key job skills including, but not limited to systems, workflows, and procedures.
• Provide leadership to the team by setting a personal example for others to emulate and motivates and mentor team members.

Education & Experience Required

High school diploma or equivalent required.

• 2 or 4 year college degree preferred.
• At least 2 years prior experience leading service-oriented teams is required, with a focus on writing performance appraisals, administering the disciplinary process, and mentoring employees.

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vet