Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.
As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Operations Specialist. The Operations Specialist is responsible for overseeing and optimizing the day-to-day operations of our company, ensuring that all processes are efficient and effective. This role focuses on managing centralized Salesforce functionality for support and success staff and handling contract alterations and cancellations. The ideal candidate will possess strong operations management skills, excellent problem-solving abilities, and the capability to work collaboratively across various departments.
At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!
Responsibilities:
Oversee and manage centralized Salesforce functionality, ensuring data integrity and efficient use of the platform by support and success staff
Handle contract alterations, including modifications, renewals, and amendments, ensuring all changes are accurately documented and processed
Manage the process of contract cancellations, including documentation, communication with clients, and updating relevant systems
Implement and maintain quality control processes to ensure product and service excellence
Collaborate closely with the customer support team to address and resolve operational issues affecting customer satisfaction
Qualifications:
Bachelor’s degree in Business Administration, Operations Management or a related field required
0-2 years of experience in operations management or a related field
Demonstrated ability to mentor and train junior staff, fostering their professional growth
Strong analytical and critical thinking skills to identify issues, evaluate alternatives, and make timely decisions
Proficient in prioritizing tasks, managing multiple clients simultaneously, and meeting deadlines
Excellent verbal and written communication skills for effectively conveying project status and updates and building positive relationships with stakeholders
Committed to ensuring high-quality project deliverables through rigorous quality assurance processes and regular reviews
Ability to thrive in dynamic environments, adapting to changing project requirements and priorities
Skilled in leveraging technology and software to streamline processes and enhance operational efficiencies, with proficiency in Salesforce and PrimePay’s suite of benefit products
Skilled in formatting and editing documents to ensure clarity and professionalism
Fast and accurate typing skills coupled with basic IT troubleshooting capabilities
Proficient in using tools like Zoom and Microsoft Teams for effective communication
Strong internet research skills and active listening abilities to gather and process information efficiently
Highly adaptable with keen attention to detail and a collaborative mindset
Effective communicator with confidence in abilities and a commitment to continuous learning
Strong critical thinking skills, a customer-centric approach, and reliable work ethic
Goal-oriented with excellent multitasking, problem-solving, and stress management abilities
Strong team player with exceptional time management skills
PrimePay Offers:
A competitive salary in the $45 - $55K range based on experience
Access to personal, group training and career advancement
Leadership development through individualized support and career mentoring
Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Software Development, Human Resources Services, and Financial Services
Referrals increase your chances of interviewing at PrimePay by 2x