Operations Specialist
Operations Specialist
Infotree Global Solutions
Seattle, WA
See who Infotree Global Solutions has hired for this role
Role: Operations Specialist
Location: Seattle, WA
Duration: 12+ Months
Please provide 2-3 values or traits that are important to this role:
Location: Seattle, WA
Duration: 12+ Months
Please provide 2-3 values or traits that are important to this role:
- A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.
- A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.
- Able to apply both technical knowledge and logic for troubleshooting.
- Organized and detail-oriented with excellent time management skills.
- Excellent analytical and prioritization skills, with a data-driven approach to decision-making.
- Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations.
- Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.
- Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
- Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
- Collaborate with business operation and account management team to maintain and implement global operational processes
- Provide training and support to the team to ensure they are equipped to carry out their roles effectively.
- Manage all aspects of partner onboarding, campaign setup and launch
- Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
- Adapt to business and partnership needs
- Develop and maintain strong relationships with partners, stakeholders, and other teams within the company
- Experience in operation excellence, or partner service/support or training. Excel in end-to-end process creation, improvement and documentation and drive operation excellence through projects.
- 3-6 years of operation experience with a track record of delivering high-quality results for technology company.
- Advanced knowledge of Excel for data analysis and reporting.
- Day to day: The team is a full-fledged operation team. Day to day operation would include:
- campaign launch support – leverage internal tools to set up campaigns, such as coupon, landing pages etc.
- advisory and troubleshooting – provide services when our commercial team/partners raise questions or issues.
- operation improvement – drive effectiveness, efficiency and accuracy to the services the team provide
- Skills: Excel and SalesForce are the main hard skills for the team. It’s also really important to have the soft skills, which will be the focus of the interview as well.
- Problem solving
- Prioritization
- Stakeholder management
- Quality: I think that quality would be important for the success for the candidate.
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Seniority level
Associate -
Employment type
Contract -
Job function
Management and Manufacturing -
Industries
IT Services and IT Consulting
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