Please provide 2-3 values or traits that are important to this role:
A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.
A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.
Able to apply both technical knowledge and logic for troubleshooting.
Organized and detail-oriented with excellent time management skills.
Excellent analytical and prioritization skills, with a data-driven approach to decision-making.
Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations.
Please list 3-4 functional activities the resource should be capable of:
Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.
Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
Collaborate with business operation and account management team to maintain and implement global operational processes
Provide training and support to the team to ensure they are equipped to carry out their roles effectively.
Manage all aspects of partner onboarding, campaign setup and launch
Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
Adapt to business and partnership needs
Develop and maintain strong relationships with partners, stakeholders, and other teams within the company
What technical skills will successful candidates possess?
Experience in operation excellence, or partner service/support or training. Excel in end-to-end process creation, improvement and documentation and drive operation excellence through projects.
3-6 years of operation experience with a track record of delivering high-quality results for technology company.
Advanced knowledge of Excel for data analysis and reporting.
Day to day: The team is a full-fledged operation team. Day to day operation would include:
campaign launch support – leverage internal tools to set up campaigns, such as coupon, landing pages etc.
advisory and troubleshooting – provide services when our commercial team/partners raise questions or issues.
operation improvement – drive effectiveness, efficiency and accuracy to the services the team provide
Skills: Excel and SalesForce are the main hard skills for the team. It’s also really important to have the soft skills, which will be the focus of the interview as well.
Problem solving
Prioritization
Stakeholder management
Quality: I think that quality would be important for the success for the candidate.
Seniority level
Associate
Employment type
Contract
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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