Operations Specialist

Community (Integrity) Operations Specialist II

Remote

Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in VR. Those who join our team are very passionate about solving people’s issues and are strong advocates for our community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR/AR product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.

Top Required Skills:

• Prior project management and ops support experience
• Proficient in data tools, advanced Excel skills
• Escalation management experience
• Prior experience working with cross-functional partners

Top Nice to Have Skills:

• Prior experience with content or community moderation
• Prior experience with QA testing and systems improvement
• Experience with data analysis and interpreting operational metrics (SQL is a plus)

Critical Soft Skills:

• Ability to work in a fast paced, often high pressured environment
• Passion for user integrity and safety
• Time management skills
• Effective communication

Responsibilities:

• Run day-to-day integrity operations, to include investigating and enforcing on our integrity policies by applying deep knowledge of how abuse manifests on our products
• Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
• Triage escalations and drive them to completion
• Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines
• Report project status, risks, and needs to cross-functional partners on regular cadence
• Manage completion/progress of project timelines
• Support new product launches, e.g. configuring workflows, testing new features
• Ensures product needs and priorities are met via calibration and alignment
• Analyse data leveraging data tools like dashboards, excel, SQL
• Run system audits and quality tests

Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.