Operations Specialist

What We Do:

Brightwell makes global payments smooth, secure, and compliant. We enable swift cross-border transactions for people and businesses by coupling technological innovation with strategic partnerships. With decades of experience in cross-border payments, an in-house team of global payments experts, and unmatched fraud and transaction monitoring, Brightwell’s full-service solutions add simplicity to the process of moving money around the globe.

Who We Need:

We’re searching for an Operations Specialist to join our crew. As our ideal Operations Specialist at Brightwell, you will play a key role in understanding the needs of our clients and providing solutions to their problems. Your focus will be split between operational dashboard monitoring and client relationship management.

• This is a REMOTE position, based in the U.S. Quarterly travel to Atlanta will be required.** Eligible states of residence: AL, CO, FL, GA, IA, IL, IN, MD, ME, NC, PA, TX, VA, WI
  
  

As a part of our selection process, we require all Brightwell candidates to complete a 10-minute survey which you can find here:

What You’ll Do:

• Monitor operations dashboard of daily transaction volume for assigned book of
• business.
• Monitor operations dashboard daily error logs for assigned books of business.
• Proactively identify trends in error logs and work with clients and internal Brightwell
• departments to alleviate the number of errors.
• If urgent, escalate issues directly to the Product and Engineering teams or open a ticket to document the issue in the backlog if it does not require immediate action.
• Manage elements of projects with competing priorities.
• Act as the first point of contact for any issues escalated directly by clients, whether by phone, email, or online portals.
• Manage client-related program guides and documentation.
• Conduct quarterly business reviews with all assigned clients.
• Take on other projects, as assigned.
  
  

As an Operations Specialist, you have:

• Bachelor’s degree in business, finance, or a related field.
• 1+ year of experience working in payments or remittances.
• Proven experience in client relations or account management.
• Proficiency in data analysis.
• A high level of proficiency in Excel (you should be able to effortlessly create pivot tables, V-lookups, X-lookups, etc.)
• A high degree of tech savviness.
• Superior written and verbal communication with concise and persuasive presentation skills.
• Outstanding attention to detail.
  
  

What We’re Offering in Return

• Freedom: We trust you to do your thing and do it well.
• Professional Development: We work with you to grow your skills and push you forward.
• Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further!
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
• Random: Culture and company events (happy hours, CEO lunches, outings to Braves or United games, etc.).
  
  

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

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