Oak Essentials is an elevated apothecary brand that values the ritual of everyday living. We believe in creating products that are equally indulgent and effective—staples that bring a touch of luxury to every routine. As we continue to grow our team, our aim is to create a workplace that's built on diversity and inclusion, and where the varied voices and viewpoints of our community pave the way.
Role and Responsibilities
As the Operations & Quality Manager, your primary responsibilities include the following:
Product Development Support
Assist in conducting all scale-ups and line trials to vet final formula and package pre-launch
Create and manage retains of finished goods and fill and assembly specifications
Review all first production run components (first off-line) to ensure quality standards for packaging and formula are met
Launch Execution + Go-To-Market Support
Oversight and/or lead commercialization portion of project timeline to manage internal and external partners to execute on-time launches
Assign tasks for each milestone within operations and quality teams
Ensure key milestones are being met
Accountable to track due dates with each team member task
Bill of Materials
Collaboration with PD Manager to create all working BOMs
Creation of all part number and communicate those with appropriate cross functional team `members
Purchase Orders
Create all purchase orders for components, fill & assembly and kit assembly components
Tracking of all due dates with suppliers; communicate with cross functional team members
Logistics Lead
Work with suppliers to ensure PO readiness, release dates, micro clearance timing and arrange shipments/confirm delivery appointments as needed
Receiving
Serve as lead in auditing receipts of POs, creation and assignment of location codes
Serve as lead to create lot code receiving process in ERP
Contract Manufacturing Partnerships
New CM support
Collaborate with product development team on vetting new vendor relationships, conducting appropriate audits and establishing new vendor guidelines
Ensure on-time production
Oversight of all packaging and contract manufacturing partners to ensure on-time arrival of all packaging (primary and secondary), raw materials and fragrance
Troubleshooting and cross-functional collaboration for material and packaging delays
Quality Control
Conduct all AQL audits and document results
Collaborate with cross functional teams and execute next steps for resolution
Creation and execution of nonconformance reports
Oversight and audit of all AQL nonconformance issues
Communication with supplier to execute resolutions
Cross-team communication on issues that affect other teams
Partner with new product development team to provide formula and packaging assistance and insight for any quality issues
Develop packaging retains/color standard boards with creative team for quality checks of incoming components at contract manufacturing partners, warehouse/3PL and brand retains
Creation and Oversight of FIFO inventory process
Manage process for warehouse location codes and process for first-in-first-out procedures
Monitor of expiration codes
Quarterly audit to ensure product shelf life is appropriate for current customers
Partnership with VP of PD & Commercialization to create plan for expiration extensions
Work directly with external testing partners to provide documents, product and packaging and execute tests
Review all testing reports to validate extensions
File testing reports for future reference
Communicate updates to cross functional team members
Qualifications and Requirements:
Bachelor's degree or equivalent work experience
5+ years working in consumer goods / beauty industry preferred
Strong knowledge of Product Development, Operations and QA standards
Excellent verbal and written communication skills
Extremely organized and detail-oriented
Exhibited critical thinking and problem-solving skills
Ability to communicate effectively across teams
Time management with ability to manage multiple priorities
Eager, can-do positive attitude and a self-starter—willing and able to execute multiple projects against tight deadlines