Operations Producer

The Stoke Group is looking for a B2B Operations Producer who will support the execution of a series of inspirational webinars for top B2B creative customers in 2024. The Operations Producer is a valuable team member who drives success.

Duties include:

Owning accurate show data (show times, dates, contacts) for all shows in pipeline

• Keep up with system development as logistics move towards production dates
• Get information confirmed between the team and the event partner or customer
• Create and track event production binders, Airtable event templates, Airtable automations, SharePoint locations, Workfront tickets, and calendar invites months prior to show time-based on the most up-to-date team templates and best practices
• Own and keep updated production binders after initial creation to catch unconfirmed data and dynamic changes

Run weekly task alignment meetings to ensure show progress is moving smoothly

• Chase content with creators to ensure timelines are met within the pipeline
• Fill in all key information (e.g. contacts, production roles, dates, times, etc) and identify missing details
• Ensure mission-critical information is complete with enough margin before showtimes
• Acknowledge accomplishments and discuss workflow challenges

Observe events and support status briefings with the team

• Help to flag new learnings early and work with the team to triage
• Support to reinforce good systems and improve inefficient ones

Establish timelines and alignment with the stakeholders and vendors

• Facilitate all review processes
• Create program names and maintain accurate content inputs between Airtable, SharePoint, and Basecamp
• Submit creation of DTNs, Go URLs, CIDs, CGENs, and other tracking data
• Coordinate vendor assets with social team, EMEA/APAC teams, and Content Syndication

Education

Bachelor's Degree

Skills

• A minimum of 3 years experience as an operations manager, or equivalent experience
• Must work well within deadlines and under pressure
• Excellent communication skills
• Expertise using digital tools like Outlook, Slack, Airtable, Basecamp, Sharepoint, and Excel
• Detail Oriented
• Logistics
• Broadcast Production
• System Development
• Teamplayer
• Workflow

What you’ll bring to the role

• B2B PM experience is a must have
• Experience in sales, and managing sales projects, is essential
• Efficient and quick work capability
• Clear and collaborative organizational style
• Multi-tasking and delegation
• Professional communications
• Confident leadership
• On-the-spot problem solving
• Experience in Wrike / Airtable preferred