Operations Manager (State Field Consulting) - Remote | WFH

Job Title: Operations Manager (State Field Consulting)

Join an industry leader in military and family support, renowned for providing exceptional service through dedicated employees. Our company's commitment to quality has earned us client confidence and repeat business from satisfied customers. We seek individuals with a strong passion for our mission and a dedication to delivering outstanding service.

This remote position is eligible for telework from any location within the United States, with occasional evening and weekend work required.

Summary: This is a contingent opportunity, and the selected candidate will begin work upon contract award.

As the Operations Manager for State Field Consulting (SFC), you will provide leadership and quality assurance oversight in support of a prestigious military family support contract. As a member of the contract management team, you will be responsible for managing State Field Consulting services and directly leading the State Field Consultants (SFCs), Local Outreach Assistants (LOAs), and Event Coordinators.

Additionally, you will assist the Program Manager in providing senior oversight for all contractual requirements.

Management Support

Essential Duties and Responsibilities:

• Ensure operational performance, budget, and other performance standards are met or exceeded for assigned operational areas.
• Provide information and recommendations to the Program Manager regarding contract performance and compliance.
• Seek consultation with the Program Manager regarding policy exceptions and personnel issues.
• Assess program risks and develop risk mitigation strategies.
  
  

Staff Support

• Lead and supervise SFCs and LOAs (Team), ensuring they have the necessary resources to fulfill their job responsibilities.
• Provide regular, scheduled supervision and collaboration telephonically or via video chat.
• Ensure the Team is compliant with all company and contract policies, procedures, and standard operating procedures (SOPs).
• Hire, train, and develop the Team, and ensure vacant positions are filled in a timely manner.
• Consult with the Program Manager and work with the Team to identify and resolve problems that arise with staffing and program execution.
  
  

Contract Monitoring

• Assist in developing weekly, monthly, and quarterly contractual reports in conjunction with other team members.
• In coordination with the Program Manager, develop, review, and update contract SOPs to support the program's effectiveness and efficiency of operations.
  
  

Administrative Support

• Manage and coordinate corporate operations support functions necessary for the timely delivery of services under the contract, including Contract Administration, Finance, Human Resources, Information Systems, and Training.
  
  

Quality Control

• Assist the Program Manager in providing senior oversight for adherence and compliance to all contractual requirements.
• Develop and implement contract quality control measures in coordination with the Contract Management Team.
• Work with fellow Operations Managers to ensure operational performance, quality control, budget, and other performance standards are met or exceeded, and coordinate with the Program Manager when issues arise.
• Perform other duties as assigned.
  
  

Supervisory Responsibilities

This position manages site-based remote employees. You will be responsible for the overall direction, coordination, and evaluation of these activities at your assigned areas of responsibility. Supervisory responsibilities are executed in accordance with the company's policies and management philosophy. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

• A master's degree in social work, education, psychology, human resources management, or a related field.
• Minimum of 7 years of experience in social service program administration/management.
• Minimum of 7 years of personnel management/staff supervision experience.
• Minimum of 3 years of experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR).
• Experience managing and leading geographically dispersed teams.
• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).
• Excellent oral and written communication skills.
• Ability to effectively manage multiple priorities and lead change management activities.
• U.S. Citizenship.
• Must pass a pre-employment background check and a NACI (Tier 1) security check.
  
  

Preferred Qualifications

• Experience with Federal government-related contracting or business development.
• Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs.
• Experience as a military member or military spouse.
• Experience with government program management, design, development, implementation, evaluation, and reporting.
• Experience with quality assurance programs for service delivery contracts.
• Ability to implement sound financial/budget processes.
  
  

Other Skills And Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, you should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving: Identifying and resolving problems promptly; gathering and analyzing information skillfully; developing alternative solutions; working well in group problem-solving situations; using reason even when dealing with emotional topics.
• Judgment: Displaying willingness to make decisions; exhibiting sound and accurate judgment; supporting and explaining reasoning for decisions; including appropriate people in the decision-making process; making timely decisions.
• Oral Communication: Speaking clearly and persuasively in positive or negative situations; listening and getting clarification; responding well to questions; demonstrating group presentation skills; participating in meetings.
• Written Communication: Writing clearly and informatively; editing work for spelling and grammar; varying writing style to meet needs; presenting numerical data effectively; ability to read and interpret written information.
• Professionalism: Approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions; following through on commitments.
  
  

Physical Demands

• Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours.
• Uses personal computer, telephones, copiers, printers, and other office equipment.
• Occasionally lifts and/or moves up to 10 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Work Environment

The work environment is representative of an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

The company is an Equal Opportunity Employer. Protected Veterans and Individuals with Disabilities are encouraged to apply.

Pay Range: $75,000 - $105,900

Please note: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Employment Type: Full-Time