Operations Manager/ Photography Manager [75163]

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

Join our global real estate client in shaping the future of real estate media and providing unparalleled service to our clients. As a Photography Team Manager, you'll lead a talented group of 8-10 photographers dedicated to showcasing residential properties with top-tier imagery and virtual tours. We pride ourselves on delivering exceptional customer service and cutting-edge media solutions to our clients.

This is a full-time opportunity. Applicants must be located nearby Chicago, IL.

Responsibilities:

• Lead, mentor, and empower a team of 8-10 photographers, fostering a culture of excellence and collaboration.
• Develop and implement streamlined workflows to optimize productivity while upholding our high-quality standards.
• Conduct regular quality assessments to ensure accuracy, completeness, and adherence to brand guidelines, providing constructive feedback to photographers.
• Prioritize customer satisfaction by promptly addressing client inquiries and concerns, delivering outstanding service throughout the process.
• Monitor KPIs and performance metrics, identifying areas for improvement and implementing strategies for enhanced efficiency.
• Provide ongoing coaching and training on Matterport technology, scanning techniques, and company protocols to elevate team performance.
• Serve as the primary point of contact for technical issues, troubleshooting equipment and software problems in coordination with IT support.
• Collaborate closely with internal departments including logistics, sales, and customer support to coordinate appointments and ensure seamless service delivery.
• Travel within your region.

Qualifications:

• Bachelor’s degree from an accredited institution.
• 3-5 years of operations management experience, with a track record of leading remote teams.
• Excellent communication skills with the ability to motivate and engage remote teams effectively.
• Strong attention to detail and a commitment to maintaining high standards of quality and accuracy.
• Proficiency in analyzing and interpreting KPIs and performance metrics.
• Dedication to delivering outstanding customer service and ensuring client satisfaction.
• Flexibility to travel for fieldwork and availability to work evenings or weekends as needed.
• Experience with Matterport technology and 3D scanning techniques is advantageous.
• Valid driver’s license required.
• To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.