Operations Manager, Custodial Services

Our client, a well known Ivy League University is urgently hiring for a Operations Manager, Custodial Services to join their team.

This role is onsite in Cambridge, MA so local candidates only apply.

***This is a 3 month initial contract with potential for long-term extension or conversion based on performance***

In this role, you will oversee all day, evening, night, and weekend coverage for FMO Custodial Services operations in an area (or areas) of campus that may include residential, research, athletic, dining, and other facilities, classrooms, laboratories, library, assembly, office, and other spaces. The Operations Manager directly manages up to 10 Supervisors and indirectly manages up to 130 non-exempt employees; interviews, hires, trains, motivates, and retains both exempt and non–exempt staff; provides corrective action as appropriate, in consultation with the Director/Associate Director and HR; reviews all overtime requests for necessity and effectiveness; and is responsible for leadership, development and performance management of staff.

Responsibilities

Include but not limited to:

• Maintains frequent and consistent contact with customer representatives and custodial supervisors (electronic and face-to-face) to ensure optimal delivery of service, communication of activities, alignment of priorities, operational effectiveness, and the highest degree of customer satisfaction for areas being serviced.
• Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Utilizes 3 rd party quality audit data for continuous improvement of operations. Manages measurable service audits and agreements with facility representatives to ensure customer satisfaction and department success. Prepares, negotiates, assists with frequent evaluation and ongoing feedback to all involved parties to ensure and promote a positive, cost-effective, and successful customer experience
• Responsible for effective staff leadership and management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment

Required Skills & Experience

• Bachelor’s Degree or equivalent work experience required.
• Minimum seven (7) years’ experience as a supervisor or manager of an effective service group in a mid to large scale operation with high standards for customer care, occupant experience, and quality of work
• Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.