Operations Manager

Job Title: Account Operations Manager

Location: Dallas, TX

Schedule: Monday to Friday, 8:00 am to 5:00 pm

Compensation: $72,000/year

Join Our Team at Williams Lea!

At Williams Lea, we’re not just about business—we’re about creating an exceptional workplace where your career can flourish. As an Account Manager in our Dallas, TX office, you’ll have the opportunity to lead and inspire, ensuring our clients receive top-notch service while working in a dynamic and supportive environment.

Your Role and Responsibilities:

As an Account Manager, you will be the driving force behind service delivery at Williams Lea, supporting three offices in Texas, including remote team members. You will:

• Lead and Inspire: Communicate a vision for exceptional service and empower your team to achieve it.
• Optimize Operations: Implement standardized processes and continuous improvement initiatives to ensure operational excellence.
• Client Focus: Serve as a subject matter expert, maintaining high service quality and addressing client needs efficiently in all areas of efficient office services (including oversight of Duplicating and Mail Centers, hospitality and reception services, and other client needs in office).
• Team Development: Manage staff performance, foster a culture of high performance and continuous improvement, and provide mentoring and development opportunities.
• Problem Solver: Investigate and resolve escalated issues, ensuring client satisfaction and smooth operations.
• Financial Oversight: Manage performance metrics and financials, ensuring operations stay within budget.

What We’re Looking For:

• Educational Background: Bachelor’s degree or equivalent experience.
• Leadership Experience: Proven experience managing multiple offices or teams, with at least 3 years in a leadership role.
• Client Service Excellence: Strong client service skills and a service-minded approach.
• Operational Expertise: Demonstrated success in implementing solutions and managing complex multi-service solutions for clients.
• Financial Acumen: At least two years of financial management experience, with an understanding of how strategic decisions impact P&L.
• Flexibility: Based in Dallas, with occasional travel to satellite offices as needed.

Why You’ll Love Working With Us:

• Comprehensive Benefits Package: We offer various health insurance options and wellness plans, including Medical, Dental, Vision, and Prescription Drug coverage.
• Financial Security: Benefit from our 401k Retirement Savings Plan with an employer match.
• Time for You: Enjoy Paid Time Off (PTO) and Paid Parental Leave.
• Peace of Mind: We provide Life Insurance, Short-term & Long-term Disability coverage.
• Flexibility: Take advantage of our Healthcare & Dependent Care Flexible Spending Accounts.
• Inclusivity: We offer Domestic Partner Coverage and Commuter Benefits.
• Support: Access Legal Assistance and our Employee Assistance Program (EAP).

Who We Are:

For over 200 years, Williams Lea has been at the forefront of innovation, connecting technology with expertise to transform business support services. With over 5,200 talented employees worldwide, we help businesses thrive in an ever-evolving digital and virtual landscape.

Our Commitment to Diversity and Inclusion:

Williams Lea is committed to ensuring equal employment opportunities without discrimination or harassment based on race, color, creed, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, genetic information, or any other protected status.

Join us and be part of a team that values innovation, teamwork, and excellence. Apply now to start your journey with Williams Lea!

Williams Lea is a drug-free workplace and conducts pre-employment substance abuse testing.