Operations Manager

The Operations Manager is responsible for all aspects of the field and virtual housing inspection operations assigned by FEMA through its Housing Inspection Services Task Orders. This role will ensure efficient and effective delivery of inspection services to disaster survivors in accordance with FEMA guidelines and within service level objectives (SLOs) and collaborate with FEMA representatives as needed. This role will design and maintain the organizational structure (including managers, trainers, and inspectors) along with the processes and procedures to receive, assign, and return completed inspections assigned by FEMA. This role will manage teams of inspectors and coordinators, ensure the timely assessment of disaster-affected properties, and provide necessary assistance to affected individuals.  

ESSENTIAL JOB FUNCTIONS: 

• Serves as the primary point of contact for FEMA housing inspection operations.   
• Communicates with executive leadership and client management to provide needed services and keep project personnel updated.  
• Develops and implements operational strategies to meet FEMA’s housing inspection service requirements.   
• Reviews production reports, project employee evaluations, and client reports to track performance.  
• Works with Personnel to coordinate deployments and assists in identifying personnel who meet project requirements for deployment.  
• Coordinates with FEMA representatives to align operations guidelines and goals.   
• Leads, mentors, and manages teams of housing inspectors and coordinators.   
• Works with the Training department, Project Managers and Project Trainers to address development needs.  
• Conducts regular performance evaluations and provides feedback to team members.  
• Monitors and optimizes inspection processes for accuracy and compliance.   
• Fosters a collaborative and results-driven work environment.   
• Conducts periodic audits to ensure the accuracy and completeness of inspection reports.   
• Manages resources necessary for housing inspection services, including equipment and supplies.  
• Optimizes resource allocation to meet demand efficiently.   
• Stays informed about FEMA policies, regulations, and industry best practices.   
• Ensures compliance with all relevant FEMA guidelines and requirements.   
• Participates in management, staff, and client meetings.  
• Travels to project locations to meet with clients, prospective clients, operations management and project personnel. 

EXPERIENCE/QUALIFICATIONS: 

• Bachelor’s degree or equivalent experience  
• Minimum 5 years management experience  
• Minimum 3 years housing inspection experience  
• Knowledge of FEMA regulations and procedures  
• Computer proficiency  
• Communicates clearly, both verbally and in writing  
• Effective problem-resolution and decision-making skills using sound judgment, experience, and facts  
• Experience using data analytics to make continual improvements  
• Experience managing performance, holding others accountable, and providing feedback  
• Self-motivated and manages time and work effectively through prioritization and organization  
• Strong interpersonal skills and proven ability to establish good relationships with clients, project staff, and Home Office employees