Operations Manager

Carr Talent has partnered with a well-known Business Coaching Mastermind to find a professional, service-oriented, detailed Operations Manager.

ABOUT US

For over a decade, our company has been working with business owners, coaching them to build a business for themselves, not just a job. As the nation’s premier business coaching company, we primarily work with businesses in the $1-20 million per year revenue range to grow their companies by focusing on the best growth leverage points, implementing sound systems and internal controls, and developing their team and culture.

In essence, what we do is help business owners fall in love with their companies again—for the lives it touches, the profits it earns, the team it employs, the value it creates, and the freedom they enjoy.

POSITION DESCRIPTION & WHAT WE OFFER

This role is geared towards ensuring the efficient operations of the day-to-day activities, fulfillment of our core service & live events. You must find ways to implement initiatives for growth, client retention, and profitability by ensuring smooth linkages between internal and external departments.

Our remarkable team already consists of some of the country’s top business owners and business coaches therefore we want a person who is great in running and owning the areas of the company’s Operations Pillar. You must be great at various methods of communications, flexible and resourceful, and can work with a team of virtual professionals.

You’ll be working remotely with the exception of 5-8 in-person events per year where you will be overseeing the operations of our live events and company meetings. Most are on average 2-3 days and 1 over 7 –10 days in Hawaii).

A fun-loving, mission-driven, remote team with opportunities for advancement and access to our Mastermind of business owners and coaches!

The Operations Manager position is 1099 and is offering a base salary of 65-80k.

POSITION RESPONSIBILITIES

Event Management

• Oversee live event operations, logistics, and promotion (5-8 events/year)
• Manage hotel RFPs, contract negotiations for best pricing and specifications
• Manage event promotion to clients and internal teams
• Manage & coordinate pre-event logistics and on-site event management
• Handle post-event logistics and fulfillment
• Manage Business Coaching Program (BCP) quarterly workshops and Retreats
• Oversee pre-event, on-site, and post-event activities
• Onboard new clients and provide ongoing support and training
• Manage multiple events at different cycles of the process via project management

Daily Operations

• Manage & fulfill new & existing add-on programs to ensure clients get what is promised
• Manage program webinars, calendars, and customer communications
• Review, dispute, and process operational invoices
• Develop and oversee operating budgets and contracts
• Develop and cross-train the operations team and other cross-functional teams as needed
• Manage 3 overseas admin staff

Cross-Functional Work

• Coordinate with Sales, Marketing, Technology, Accounting, etc.
• Manage customer mailers and promotional materials
• Collaborate with Account Managers on client-related tasks, issues or support
• Process new sales, update sales agreements and event sales reports
• Manage collections, CRM updates, and accounts receivable to ensure a solid linkage to Accounting
• Work with the Coaching team for continuous program improvements; support coaching director and coaches’ internal infrastructure and coaching systems
• Track and achieve client retention goals and execute retention initiatives
• Manage customer and team issues to ensure fixes/solutions
• Track & share client success testimonials with team

Executive Support

• Provide feedback to the Executive team on programs and operations
• Assist COO and CEO with high-priority projects and upgrade their use of time by reducing the reliance on them in the Operations Pillar
• Handle miscellaneous tasks, projects as they arise, demonstrating flexibility and initiative

IDEAL ATTRIBUTES

• Reliable and Responsible: Takes ownership of managing operations and the team, ensuring tasks, projects, and fulfillment meet high standards.
• Versatile and Adaptive: Handles various challenges and proactively addresses important process improvements for self and team. Can pivot between projects, priorities and issues that arise.
• Mission-Driven: Motivated by the company's impact on businesses and communities, beyond financial gain.
• Long-Term Commitment: Seeks alignment with personal and professional ambitions, aiming to build long-term relationships.
• Leadership and Teamwork: A leader and teammate who learns from experiences and takes responsibility
• Mature and Professional: Avoids drama and ensures the team does as well.
• Communication and Problem Solving: Handles tough conversations effectively, with strong communication and problem-solving skills. Leads proactively to ensure clear and advanced communications to the team.
• Self-Management: Self-manages and leads an operations team to deliver high-quality outcomes, prioritizing effectively.
• Hyper-organized: Must be strong at organization, prioritizing, managing time, and meeting deadlines and keeping others accountable to those same things
• Remote Work: Works remotely with discipline, maintaining strong connections to meet goals without direct supervision.

QUALIFICATIONS

• Bachelor's degree in Business (not required but preferred)
• 5+ years experience in Professional Services industry & Operations Management
• Experience in Event Promotion, Live Event Management /Coordination
• Experience with Hotel contracts & negotiations (pre event, onsite, and post event); event logistics
• Has managed a productive and successful remote Administration team
• Customer Service background
• Systemization of company policies and procedures
• A/R and Collections
• Project Management
• Management & leadership roles