Operations Manager

One of our clients is looking for an Operations Manager to drive the manufacturing operations of one of their largest production facilities. The ideal candidate will have a strong background in building supplies manufacturing and a proven track record of successful leadership. The Operations Manager will be responsible for managing all facets of the Operations team in a manner which creates and promotes a positive culture, and results in a high level of customer satisfaction while assuring company profitability. This position will also manage the following functions – safety, customer service, assembly, warehousing, delivery, installation, warranty/service, purchasing, quality, fleet management, and inventory control. This role is responsible for employee morale, hiring, termination, coaching and personnel development.

Responsibilities

• Create a positive, disciplined culture that promotes outstanding customer service through excellent execution
• Oversee all facets of Operations Management including customer service, scheduling, warehouse activities, inventory control, purchasing, product assembly, delivery, installation, and quality control
• Responsible for personnel development of three direct reports and their respective teams
• Responsible for managing the branch within operating budgets
• Work closely with the sales and design team to address issues and concerns
• Implement and oversee processes and controls to assure a very high level of execution
• Maintain safe work environment that exceed OSHA standards
• Thrive in a fast-paced work environment

Job Competencies

• Impeccable attention, sense of urgency, and follow-up ability
• Exceptional interpersonal and communication skills
• Strong Customer Service Mentality
• Excellent leadership and decision-making skills
• Experience working with an ERP system in a manufacturing and service environment
• Strategic thinker with the ability to multi-task while delivering objectives and striving for excellence
• Results oriented and deadline driven
• Independent thinker who works effectively in a fast-paced service organization

Requirements

• 10+ years of experience encompassing experience as an Operations Manager and potentially Field Service Management
• Bachelors Degree
• Extensive knowledge of the residential construction industry, it’s major players in the Atlanta metro, and the trends there-in
• Extensive knowledge of building materials products and manufacturing processes within specific subsectors of the industry
• Proven experience working with various business systems including ERP systems
• Deep knowledge of Inventory Control and Production Planning systems
• Demonstrated success in applying lean manufacturing and CI opportunities throughout a manufacturing career
• Detail oriented and competitive
• Proven ability to develop positive relationships with employees at all levels of the organization as well as with customers
• Proven experience with conflict resolution