COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled, compliant, and patient-centric release of information solutions designed to alleviate provider’s health information management burdens and improve their patient experience. With our proprietary MedRelease platform, we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters, and HealthMark leads the industry in transparency, efficiency, and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.
LOCATION: Central, TX area only
Temple, Texas, Round Rock and Hillcrest Texas
Objectives
Manage a high-performing team covering escalations, emerging issues management, and a wide variety of needs for our clients
Create and maintain a culture of excellence that inspires the team to do their best work
Go onsite to North Texas hospitals, as needed, to perform weekly, monthly, quarterly meetings with clients
Collaborate with clients to ensure your team is constantly providing customer service levels to exceed hospital expectations
Monitor performance to ensure the team is following procedure correctly and treating customers in a friendly, professional manner
Track and report outcomes (both positive and negative) on a consistent, proactive basis
Act as the point of contact for your team and support them in removing roadblocks to resolve complex client issues
Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
Maintain and drive teammate engagement
Performs other related duties as required
Requisite Experience And Qualifications
Bachelor’s degree
Minimum of 10 years of experience in healthcare
Working knowledge of HIPAA, 21 st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.
50-60 Base salary DOE
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
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