Operations Manager

The Operations Manager works with Madison Ave store management to monitor and maintain store operations, inventory, and customer service, etc.

Responsibilities:

· Manage and perform daily shipping and receiving roles and responsibilities efficiently

· Manage biannual End of Season shipping process

· Manage the damages product process in store and implement procedures to reduce lost from in store damage.

· Oversee the stock control processes in store including monthly cycle counts

· Monitor and resolve negatives and other stock discrepancies as they occur in store

· Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ

· Complete monthly store reconciliation

· Ensure all team members are following the operations/stockroom guidelines

· Partner closely with corporate partners on repair management, an handle repairs in a timely manner and communicate concerns appropriately

· Maintain and organize BOH; proactively work to prevent LP, damages and sales issues

· Manage Supplies (i.e. shipping, stationary, packaging, etc.) are well equipped at all times; order as needed and within budget

· Perform opening & closing procedures

· Coordinate HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store planning updates with corporate team

· Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. reconciliation, packaging, etc.)

· Work on additional projects as directed by management

Desired Competencies:

· 6+ years of operational experience within luxury retail

· Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)

· Ability to react quickly on your feet in a fast paced environment

· A strong communicator with proven ability to interact regularly with internal and external individuals

· Ability to lift and move bulk merchandise

· Proven ability to drive results

· Excellent organizational skills

· Commercial awareness and strong business acumen

· Talent for managing, coaching and developing a team

· Strong communication skills