Operations Manager

Salary

$70k-$100k+

Job Summary

The operations manager is responsible for coordinating assets throughout our operation area, planning operations and managing the overhead and personnel requirements of a luxury livery company. They are also responsible for ensuring company-wide compliance with the various legal obligations and most importantly maintaining the highest service levels possible.

Operation Manager Duties And Responsibilities

A capable manager should be decisive and well-organized. Carrying the responsibility of planning and managing operations across a large team of drivers and office staff, they have to gather and process information about the transportation network and stay on top of current customer needs. Specific transport manager job duties may include:

Maintaining Service levels and quality assurance Driver training and supervision Oversee performance of various divisions (Dispatch/Reservations/Drivers) Staff Review and Disciplinary actions Staff policies and procedures to achieve efficiency while increasing overall service experience Address any customer issues/complaints and resolve accordingly Maintain Customer retention and account relationships

About The Company

Our client is a full service transportation company that proudly provides luxury transportation services to the Tampa Bay, Florida area. They are equipped to accommodate any size group large or small. Their services are specially designed to service all personal and corporate transportation needs.

Their 24 hour dispatch center is open 365 days a year and with their network of affiliates, they are able to assist with all of ground transportation needs in most major cities all around the world.