Operations Manager

Company Overview

Our client is a real estate investment firm and leader in the distressed residential real estate investing industry. They are a well-established company and are looking for top talent to join their team and help them continue setting and breaking company records.

They hire self-motivated leaders who are looking to take their careers to the next level. The individual for this role will be helping solidify a strong foundation for the company’s operations team. A successful individual will bring their strengths of system and process enhancements, reporting, and team accountability to the table from day one.

Our client offers a place to perform and excel at work without layers of corporate bureaucracy. They are a stable and reliable business that will be around for a long time with numerous growth opportunities. The business consists of top-producing friendly and positive people who live by their core values. They believe that their company, customers, and community can all excel and grow together. You will immediately feel this once joining the team.

Essential Job Functions

The Operations Manager will be responsible for driving innovation and efficiency within our client's real estate-focused operations, aligning with company leadership and vision, while optimizing our production team's performance. The individual will play a pivotal role in streamlining our system development processes, championing accountability, and fostering a collaborative work environment.

Primary Responsibilities

• Strategic Leadership: Uphold and champion the company's vision and objectives, ensuring alignment across all facets of the business.
• Production Team Management: Oversee the commission-based production team, ensuring consistency in attendance and performance. Explore new incentive structures for optimal results.
• Departmental Oversight: Manage administrative and transaction coordination departments, ensuring targets are met and processes remain efficient.
• Process Improvement: Collaborate with external partners to quarterback systems, ensuring best practices are implemented.
• System Development: Lead efforts in implementing systems and tools to drive growth and efficiency, while fostering a culture of self-learning and continuous training.
• Problem Solving: Address breakdowns in processes, such as the flat fee listing system, and provide solutions to optimize performance.
• Feedback and Accountability: Encourage a culture of proactive feedback and hold team members accountable for their performance.
• Team Development: Prioritize team growth and foster a collaborative environment.
• Conflict Resolution: Exhibit maturity and resilience in handling challenging situations and conflicts, including potential employee terminations.

Requirements and Qualifications

• 5+ years of operations experience
• Strong understanding of systems, processes, and finding efficiencies.
• Experience with tools like Asana, Salesforce, and other real estate platforms.
• Strong project management skills with the ability to oversee multiple teams.
• Possess core values such as coachability, drive, accountability, grit, teamwork, and loyalty.
• A resilient character with the ability to handle challenging situations maturely.
• Proven track record of making tough decisions in the best interest of the company.
• Excellent problem-solving skills, with an emphasis on system breakdowns and process improvements.
• Strong communication skills, with the ability to provide constructive feedback.
• Continuous learner with the ability to self-train and sign up for relevant courses.