Operations Manager
The Operations Manager is accountable for the revenue, gross profit and operating profit performance of the location. This person will lead a small team, with the authority and responsibility to resolve all issues location-wide affecting sales, gross profit, operating profit, customer relationships, supplier relationships, organizational development and employee satisfaction.
Pay Rate: 70,000 - 85,000 annually DOE
Major Areas of Responsibility:
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Pay Rate: 70,000 - 85,000 annually DOE
Major Areas of Responsibility:
- Develop & implement plans to achieve sales growth; gross profit; operating profit targets
- Manage expenses and identify & exploit opportunities to improve efficiency and error-free operations
- Provide leadership, focus & discipline to ensure organizational alignment & effectiveness
- Manage working capital for inventory and accounts receivables to achieve turnover goals
- Improve customer satisfaction and lead the complaint resolution and order fulfillment processes
- Foster and lead teamwork and cohesiveness
- Assist customers in-person, over the phone and via email
- Stay current on product knowledge
- Bachelor’s degree preferred
- Bilingual (Spanish-speaking) preferred
- 7+ years sales experience in a customer facing role
- 5+ years of experience leading, developing, and directing field based sales teams
- Demonstrated sales performance and sales leadership skills; track record of developing sales talent
- Exceptional interpersonal, verbal and written skills
- Strong leadership, planning and organization, and problem solving and decision making skills
- Strong selling, relationship building, communication, teamwork and consultation skills
- Demonstrated personal adaptability and the ability to drive change
- Strong results orientation
- Valid driver’s license
- Monthly and annual bonus incentives
- Work/life balance - PTO begins accruing on day 1
- "Cafeteria style" insurance - elect what you need, from 4 choices in healthcare plans, to dental, vision, etc
- Short-term and long-term disability coverages, accident, critical illness and hospital indemnity options
- Free life insurance coverage
- We are an ESOP which means if we make money - you make money!
- Eligible to contribute to a 401k from day one, with a company match after 1 year
- Flexible spending accounts for medical expenses
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
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