Operations Director - Luxury

Join a dynamic and innovative company revolutionising the luxury fashion industry. Committed to providing exceptional customer experiences and operational excellence across retail, wholesale, and online sales channels. We are seeking a visionary leader to drive the operations to new heights.

Job Overview:

The Operations Manager will oversee the business-wide operations for the US, enhance operational processes, and create efficiencies to support growth and customer satisfaction goals. Reporting to the Head of Global Operations, this role is crucial in managing the logistics, properties, and transformation projects in the USA.

Key Responsibilities:

• Process Improvement: Develop and improve systems, processes, controls, and procedures to boost efficiency and customer delivery.
• Logistics Management: Oversee operations for retail, wholesale, and online channels ensuring timely product dispatch.
• Property Management: Manage all US properties and offices, including the fit-out and delivery of new locations.
• Strategic Oversight: Direct the supply chain, logistics, stock, and inventory management in the USA.
• Transformation Projects: Lead the implementation of US-based transformation initiatives.
• Team Leadership: Manage a team of specialists and mentor junior team members.
• HR Program Implementation: Deliver the US HR program.

Qualifications:

• Minimum 5 years of operations experience in a multi-channel business.
• At least 2 years of experience in a high-growth environment.
• Preferred experience in luxury fashion or retail.
• Exceptional attention to detail and highly structured.
• Excellent communication and stakeholder management skills.
• Ability to organize, prioritize, and multitask in a fast-paced environment.
• Strong analytical problem-solving skills.
• Motivated, enthusiastic, and results-oriented.
• Strong commercial focus to achieve business growth goals.
• Experience in team management and development.
• Preferred Bachelor’s Degree.

What We Offer:

• A dynamic and innovative work environment.
• Opportunities for professional growth and development.
• A collaborative and supportive team culture.

How to Apply:

Ready to lead the operations and drive transformative projects? Apply now to join this exceptional team and be part of a journey towards operational excellence and exceptional customer experiences.

Apply today on LinkedIn!