The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!
Salary: $70,000 - $78,000 per year (DOE)
In This Position You Will (Position Summary)
Play a pivotal role in overseeing and optimizing our day-to-day operations. The Center Operations Market Manager is responsible for streamlining processes, managing resources, and driving overall operational efficiency to ensure the organization runs smoothly and achieves its strategic goals. This is a remote position with frequent visits to centers in Massachusetts.
Outcomes
Drive full utilization of client schedule availability to drive full employment of teams, markets hitting their operations goals, and satisfy families.
Outstanding end of month non-billable appointments at less than $1,000 by division/office within 5 days of the close of a month.
Monthly cost center(s) report produced for the Senior Regional Clinical Director's review within 5 days of the close of the month prior.
Track the successful completion of projects or tasks within set deadlines and with the desired quality.
Achieve Client NPS score +60 in each survey window.
Ensure safety and compliance of centers with SSG center requirements.
Responsibilities
Identifies what is needed on a macro level for the company; structures the course of the week with the market team; assigns tasks and follows up with the team including time management and accurate completion of the task
Report market progress to Director of Operations and market Senior Regional Clinical Director and working with them to improve office and center operations and procedures
Implement new strategies and policies as needed
Billing, payroll, and general reporting
Supporting mutually beneficial scheduling of staff and clients
Managing team member and client relations
Provide support to ensure the financial health of each office/center in the designated region based on prescriptive KPI such as Gross Margin; this will be accomplished by:
Providing the clinical team with essential billable information.
Monitoring of expiring authorizations.
Following up with clinical and A&E dept to ensure reports are submitted on time.
Building and maintaining strong communication lines between departments to ensure proactivity.
Communicate, implement, and represent SSG's policies and mission.
Create and maintain strong team member engagement and culture
Partner with the market leaders to obtain/maintain high scores in client and team member satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by SSG
Track data and prepare management reports (treatment adherence, productivity, timesheets)
Prepare and maintain client rosters and files, including the timely and accurate submission of treatment plans for the purpose of re-authorization
Develop and implement strategies for reducing NBS appointments
Manage all aspects of the markets purchasing budget and oversee the tracking of social engagement budget
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations, etc.)
Leads improvements in areas of KPI's and market growth to support the financial health of the market
Maintain client and team member privacy in accordance with SSG policy and HIPAA regulations
Provide training and support to team members on effective task management practices
Conduct periodic reviews to ensure quality and accuracy of task documentation
Monitor and track the progress of tasks within the performance management platform and/or ticketing systems
Implement strategies to improve timely completion of new hire onboarding (e.g., course follow ups, RBT training compliance, field and shadowing clearance)
Ensure the maintenance of RBT certification and other on-going training requirements are completed (e.g. PBS, Sexual Harassment) to meet payer requirements
Verify the accuracy of data entries by comparing them to the source documents or other reliable reference points.
Facilities management for day-to-day safety, compliance and maintenance in accordance with center budget and in coordination with Facilities Director
Position Location (City & Country if Applicable):
Work location: Remote AND travel to centers in Massachusetts
Workdays: Monday through Friday
Work hours: 8:30 AM to 5:00 PM
Required Qualifications
Prior experience in a coordination or scheduling role is beneficial
Documented experience coordinating or managing administrative staff
Strong aptitude for learning new web-based systems
Well organized and punctual, able to maintain multiple projects simultaneously, strategically prioritize own work
Excellent Customer service
Proactive with a strong work ethic
Excellent communication skills, both written and verbal
Strong organizational and time management skill
Demonstrated ability to work independently
Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Excellent leadership and people development skills; "leads by example"
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Desire to learn the clinical side of the SSG model
Excellent computer skills including Outlook, Word, Excel, and PowerPoint
Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic
Education/Certifications Required
High school diploma or equivalent required
A minimum of 2-4 years' experience in management required
Pass DOJ Clearance
Beneficial Experience
Previous experience running a school and Applied Behavior Analysis (ABA) center program
Experience working within Central Reach
Knowledge of ABA authorizations
Ability to perform project management
Excellent written and verbal business communication skills. Excellent critical thinking skills
Excellent interpersonal skills to build effective partnering relationships
Ability to build and lead sustainable teams.
Willingness to learn and acquire new skills as needed
Reports To
Director of Operations and Senior Regional Clinical Director
Number Of Reports
Varies based on location and market size
Travel Required
Travel dependent upon business need within Massachusetts
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
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