As the Operations Associate II, you will provide processing and customer service support for exception-based complex Operation��s processes. In this role, you will review, verify, and record data into technology systems supporting department processes. In addition, you will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants.
At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.
What will you do?
Provide processing support for processes within Operations. Accurately review, verify and record data into technology supporting department processes.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
Reduce risk by suggesting process changes or modifications as appropriate.
Perform other duties and responsibilities as assigned.
What do you need to succeed?
Must-have
4-year degree from an accredited university or equivalent or high school diploma or equivalent and 2+ years of job-related experience
Ability to communicate effectively and demonstrate strong analytical, mathematical, exception-based processing skills
Ability to work efficiently and accurately on complex exception based processes in a fast paced, deadline driven environment
Proficient computer skills in Windows-based software products including Word, Excel and Outlook
Nice-to-have
4-year degree from an accredited university in business, finance or related field
1+ year business, finance, customer service and/or accounting/bookkeeping experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-05-23
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking and Financial Services
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