We are seeking a dedicated Operations Assistant to provide essential support to our operations team. As an Operations Assistant, you will play a crucial role in coordinating with clients on scheduling, program requirements, troubleshooting, clearances, and more, ensuring smooth communication with both our operations team and instructors.
Skills
Excellent communication skills, both written and oral
Highly organized with strong attention to detail
Team player who thrives in collaborative environments
Ability to work effectively under pressure and in a fast-paced environment
Proficiency in Microsoft Office and Adobe Suites
Knowledge of Education and lesson planning is a plus
Specific Responsibilities
Ensure completion of all client paperwork, including service agreements, insurance documents, and tax forms.
Facilitate the onboarding process for new instructors, providing necessary paperwork and guiding them through setup procedures.
Coordinate program schedules with clients, and track schedule changes and instructor hours for payment and invoicing purposes.
Communicate schedule and logistical information promptly to instructors.
Resolve logistical and technical issues promptly, providing support to both clients and instructors.
Manage and maintain Zoom rooms for remote instructional sessions.
Solicit and compile feedback from clients and instructors to enhance service delivery.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Human Resources Services
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