Operational Excellence & Training Coordinator

A day in the life…

Wondering what a day in the life of an Operational Excellence and Trainer at The Iowa Clinic might look like?

The Operational Experience and Training Coordinator will work with key stakeholders and leaders to improve the overall experience for our patients and Patient Experience Representative/Scheduling staff through improved training processes, customer service with a focus on the patient experience. Incumbents should have a passion for the patient and employee experience. Must be organized, empathetic, patient, and have excellent communication skills.

Schedule for this role will be Monday – Friday, based between the hours of 7 am – 6 pm (subject to variation). This role will support various Primary Care clinic locations around the Des Moines metro.

Qualifications/Requirements

• Bachelor’s degree in business, health care and/or related field or equivalent combination of education and experience.
• 5 years previous health care and leadership experience in a medical setting preferred.
• Exceptional customer service skills and proven ability to perform in a fast-paced, rapidly evolving healthcare environment.
• Knowledge of computer skills using Microsoft Word, Excel and e-mail; entry level knowledge of Excel is required.
  
  

Why Work at The Iowa Clinic?

At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our Star Values of Service Excellence, Teamwork, Accountability, Respect and Stewardship which enables a work environment where each individual can contribute and excel.

The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people.

The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.

We also offer competitive benefits – including one of the most generous 401(k) employer profit sharing programs in the metro!