Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!
Title: Onsite AV Support Technician
Department: Operations
Reports To: Vice President of Customer Success
Position Purpose And Objectives
This is a highly skilled position responsible and accountable for supporting all audiovisual needs and end-user technologies for the company's enterprise client based in Charlotte, NC. This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic installation operation, the AV Technician will work with minimal supervision to support, maintain, troubleshoot and monitor AV equipment to comply with the company’s policies and procedures, including quality, safety, environmental, and business practices.
This is an in-person position based in Charlotte, NC working standard office hours with some nights and weekends to support executive level events. As a national company, opportunities to work at job sites across the country are also available.
Essential Job Functions, Duties And Responsibilities
This position is responsible for performing the process of receiving, inventorying, assembling, installing, commissioning and testing AV and other simple network equipment on job site locations with minimal supervision and oversight. This position requires a variety of duties including construction labor as well as electrical and electronic installation and repair but not limited to:
Provide maintenance support for AV equipment, such as microphones, projectors, control systems and hardware.
Program and/or troubleshoot AV equipment and support Audiovisual needs for executive-level events
Install or replace equipment, with knowledge of AV integration and train customers on basic operations and maintenance
Operate a trouble ticket system designed to identify customer service issues
Provide remote diagnostics and take corrective action
Track repeat problems and provide feedback (reports) to the Vice President of Customer Success
Identify recurring problems that may require escalation, or design changes and develop test plan to produce a resolution
Coordinate client’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
Moving and/or repositioning large equipment or wiring supplies
Trouble-shooting audio and video cabling
Working on ladders and lifts at heights in excess of 10ft
Performing other duties as assigned
Knowledge, Skills And Abilities Required
The ideal candidate will possess in-depth knowledge and hands-on experience working with complex AV technologies in an enterprise environment
Prior AV experience (3-5 years)
Knowledge of Crestron and Teams equipment and extensive knowledge of conference room technologies
Candidates with various certifications will be offered a preferred review upon application. Given the various equipment and manufacturers products utilized on site, several certifications are required to be achieved within 6-12 months of start date and can include, but not limited to:
Shure
Biamp
Crestron
Extron
Microsoft 365 Certified: Teams Administrator Associate
AVIXA CTS (Certified Technical Specialist)
Proven customer relationship and communications skills combined with strong AV technical background
Successfully complete criminal background check, motor vehicle review and drug test prior to start
Strong communication skills and experience working on teams
Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
Ability to learn new tasks quickly
Ability to make important decisions under tight timelines and in a fast-paced environment
Problem-solving and time management skills
Friendly and approachable
Valid driver’s license with less than two citations in last two years and reliable transportation
Ability to lift 60 pounds and complete ladder and other safety training
Working Conditions
Work is in normal comfortable air-conditioned environments within the corporate headquarters of the company’s enterprise client.
Success Factors
The personal characteristics that make an individual successful in this industry include:
Ability to understand and follow written and verbal direction
Shows initiative and is proactive, dependable and productive to complete tasks effectively and efficiently
Works well with others, including taking direction and offering/receiving constructive feedback
A professional and respectful attitude in dealing with others and adjusting to varied job assignments and tasks
An aptitude toward time and resource management
A desire to progress in job knowledge and qualifications and take on new responsibilities
A desire to help others accomplish tasks and achieve goals
Job offer includes a competitive salary and benefits package* that includes:
Paid vacation and sick pay
Medical coverage options: health, vision and dental
Generous daily per diem while traveling to cover meals and non-reimbursable incidentals
In-house travel team to make all work-related travel arrangements including air flights, ground transportation and lodging all paid through company accounts
401k program after one year of service and with annual employer contribution after one year of enrollment
Tool kit, uniform shirt and a stipend per paycheck as a personal cell phone allowance
Job Type: Full-time
Pay: $75,000 - $95,000 or commensurate with experience
Job Location: This is an in-person position based in Charlotte, NC working standard office hours with some nights and weekends to support executive level events.
Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change.
The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation,
The Pay Range For This Role Is
75,000 - 95,000 USD per year(Charlotte)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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