Onsite AV Support Technician

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

Title: Onsite AV Support Technician

Department: Operations

Reports To: Vice President of Customer Success

Position Purpose And Objectives

This is a highly skilled position responsible and accountable for supporting all audiovisual needs and end-user technologies for the company's enterprise client based in Charlotte, NC. This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic installation operation, the AV Technician will work with minimal supervision to support, maintain, troubleshoot and monitor AV equipment to comply with the company’s policies and procedures, including quality, safety, environmental, and business practices.

This is an in-person position based in Charlotte, NC working standard office hours with some nights and weekends to support executive level events. As a national company, opportunities to work at job sites across the country are also available.

Essential Job Functions, Duties And Responsibilities

This position is responsible for performing the process of receiving, inventorying, assembling, installing, commissioning and testing AV and other simple network equipment on job site locations with minimal supervision and oversight. This position requires a variety of duties including construction labor as well as electrical and electronic installation and repair but not limited to:

• Provide maintenance support for AV equipment, such as microphones, projectors, control systems and hardware.
• Program and/or troubleshoot AV equipment and support Audiovisual needs for executive-level events
• Install or replace equipment, with knowledge of AV integration and train customers on basic operations and maintenance
• Operate a trouble ticket system designed to identify customer service issues
• Provide remote diagnostics and take corrective action
• Track repeat problems and provide feedback (reports) to the Vice President of Customer Success
• Identify recurring problems that may require escalation, or design changes and develop test plan to produce a resolution
• Coordinate client’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
• Moving and/or repositioning large equipment or wiring supplies
• Trouble-shooting audio and video cabling
• Working on ladders and lifts at heights in excess of 10ft
• Performing other duties as assigned
  
  

Knowledge, Skills And Abilities Required

• The ideal candidate will possess in-depth knowledge and hands-on experience working with complex AV technologies in an enterprise environment
• Prior AV experience (3-5 years)
• Knowledge of Crestron and Teams equipment and extensive knowledge of conference room technologies
• Candidates with various certifications will be offered a preferred review upon application. Given the various equipment and manufacturers products utilized on site, several certifications are required to be achieved within 6-12 months of start date and can include, but not limited to:
• Shure
• Biamp
• Crestron
• Extron
• Microsoft 365 Certified: Teams Administrator Associate
• AVIXA CTS (Certified Technical Specialist)
• Proven customer relationship and communications skills combined with strong AV technical background
• Successfully complete criminal background check, motor vehicle review and drug test prior to start
• Strong communication skills and experience working on teams
• Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
• Ability to learn new tasks quickly
• Ability to make important decisions under tight timelines and in a fast-paced environment
• Problem-solving and time management skills
• Friendly and approachable
• Valid driver’s license with less than two citations in last two years and reliable transportation
• Ability to lift 60 pounds and complete ladder and other safety training
  

Working Conditions

Work is in normal comfortable air-conditioned environments within the corporate headquarters of the company’s enterprise client.

Success Factors

The personal characteristics that make an individual successful in this industry include:

• Ability to understand and follow written and verbal direction
• Shows initiative and is proactive, dependable and productive to complete tasks effectively and efficiently
• Works well with others, including taking direction and offering/receiving constructive feedback
• A professional and respectful attitude in dealing with others and adjusting to varied job assignments and tasks
• An aptitude toward time and resource management
• A desire to progress in job knowledge and qualifications and take on new responsibilities
• A desire to help others accomplish tasks and achieve goals
  
  

Job offer includes a competitive salary and benefits package* that includes:

• Paid vacation and sick pay
• Medical coverage options: health, vision and dental
• Generous daily per diem while traveling to cover meals and non-reimbursable incidentals
• In-house travel team to make all work-related travel arrangements including air flights, ground transportation and lodging all paid through company accounts
• 401k program after one year of service and with annual employer contribution after one year of enrollment
• Tool kit, uniform shirt and a stipend per paycheck as a personal cell phone allowance
  
  

Job Type: Full-time

Pay: $75,000 - $95,000 or commensurate with experience

Job Location: This is an in-person position based in Charlotte, NC working standard office hours with some nights and weekends to support executive level events.

• Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change.
  
  

The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation,

The Pay Range For This Role Is

75,000 - 95,000 USD per year(Charlotte)