Online Community Manager

RSA Conference™ is the premier series of global events and year-round learning for the cybersecurity community. RSAC is where the security industry converges to discuss current and future concerns and have access to the experts, unbiased content and ideas that help enable individuals and companies advance their cybersecurity posture and build stronger and smarter teams. Both in-person and online, RSAC brings the cybersecurity industry together and empowers the collective “we” to stand against cyberthreats around the world. RSAC is the ultimate marketplace for the latest technologies and hands-on educational opportunities that help industry professionals discover how to make their companies more secure while showcasing the most enterprising, influential and thought-provoking thinkers and leaders in cybersecurity today. The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

Key Responsibilities:

Build and Grow the Membership Community:

• Develop onboarding, training, and resources to make Community Members successful on the platform
• Achieve an x% increase in the number of new community members within the first 6 months
• Increase the percentage of active community members to x% by the end of the first year
  
  

Recognize and Empower Membership Community Leaders:

• Develop a recognition program for active and influential Community Leaders, this could include things like awards, “badges,” and special access to resources
• Empower at least ## Community Leaders to take on more responsibilities and lead community initiatives within the first year
  
  

Drive Membership Community Engagement and Sentiment:

• Increase post and comment activity in community forums by x% within the first year
• Maintain a positive sentiment score in community interactions and feedback
  
  

Foster Strong Collaboration with Product Managers:

• Ensure that community feedback is reviewed, prioritized and considered by Product Managers
• Conduct bi-weekly meetings with Product Managers to discuss community feedback and collaboration opportunities
• Launch joint initiatives or projects with Product to get feedback and drive adoption
  
  

Qualifications:

• Bachelor's degree or above in Communications, Marketing, or a related field
• Proven experience in community management, social media management, or a related role
• Excellent verbal and written communication skills
• Strong understanding of social media platforms and analytics tools
• Ability to analyze data, identify trends, and implement strategic adjustments
• Creative thinking with the ability to develop innovative engagement strategies
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Experience with content creation, including writing, basic graphic design, and video editing, is a plus
  
  

Benefits

RSAC believes in investing in our people. We offer:

• Competitive salary, benefits, and perks for all full-time employees
• Employer-subsidized medical, dental and vision insurance
• 401K retirement employer match
• Home office equipment stipend and monthly technology stipend
• Thirteen paid holidays per calendar year
• Unlimited personal time off
• Annual employee bonus dependent upon overall company and personal performance
• Annual company-wide offsite
  
  

Our Culture

We believe that our differences make us stronger, and we are committed to fostering a culture of respect, empathy, and understanding.

• We are a fully remote team operating across the United States, giving our employees the flexibility to work from wherever they choose
• Our team is passionate and results-oriented, striving to achieve excellence in everything we do
• We strongly believe in creating an inclusive environment that values diversity and encourages our team members to share their unique perspectives
• We recognize that by collaborating and working together, we can achieve our goals faster and more effectively
  
  

Why RSAC?

The RSAC team takes great pride in helping shape the future of cybersecurity and being part of an expansive global community! We're always looking for imaginative and visionary individuals who share our passion for providing cutting-edge programs that equip cybersecurity practitioners worldwide with the intel and knowledge they need to thrive and safeguard organizations against cyberthreats.

Our Values

• Adaptability: In our ever-changing world, we innovate through determination, creativity and resourcefulness
• Community: We bring people together and build trust by embracing the unique thoughts and perspectives of others with kindness and respect
• Excellence: Because we are where the world talks security, we have the highest expectations of ourselves and our partners
  
  

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