Onboarding Specialist
Role Summary:
Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind's platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner's inquiries, issues, and feedback during the launch cycle.
Who You Are:
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Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind's platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner's inquiries, issues, and feedback during the launch cycle.
Who You Are:
- Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
- A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
- An eager and enthusiastic learner who enjoys working within a team
- Adaptive, organized, and eager to learn new technologies and systems
- A natural problem solver and creative thinker
- Coordinate the onboarding and training of Restaurant Partners to inKind's platform
- Manage personal queue of new projects, new location requests, and maintenance requests
- Serve as a subject matter expert on the implementation of inKind's Restaurant Partner products and services
- Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
- Build relationships with external inKind partners to improve our implementation process for users
- Bachelor's Degree + 1 years of relevant experience
- Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
- Experience with project management, account portfolio planning, and/or prioritization
- Experience working with restaurants or food-related entities/clients
- Experience working in a training or operational capacity is a plus
- The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
- This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
- $65,000-$75,000, DOE
Read our Privacy Policy.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Human Resources -
Industries
Technology, Information and Internet
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