Office Administrator

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

The Office Administrator is a vital part of our company's operations, by making sure that all administrative tasks are done efficiently and on time. This role involves different skills, from managing communication and coordinating with building facilities.

The successful candidate will report directly to the VP of Distribution Facilities. The position location is work from office. The office location is Dallas Texas.

The employee may be asked to travel infrequently to satellite location in Arlington Texas (1 or 2x a year).

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities

• Establishes and manages relationships with external contractors and service providers as required.
• Directs the activity of opening and closing functions for the buildings.
• Provides receptionist coverage Monday – Friday. This includes answering visitors' enquiries, directing visitors to their destinations, sorting, and handing out mail, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing.
• Answers CCS Medical’s main phone line and responds to inquiries. Screens incoming telephone calls from both internal and external sources; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.
• Monitors building activities and reports suspicious activity on building grounds.
• Controls building Lost and Found
• Coordinate with vendors and services for facilities management, including repairs, cleaning, and security.
• Manage office supplies inventory and place orders as necessary.
• Various clerical duties as designated by the manager.
• Always maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards
  
  

Desired Outcomes

• Ensures the smooth and efficient operation of the office
• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships.
• Maintains open lines of communication.
• Plans and organizes work effectively and ensures its completion.
• Always represents the organization professionally.
  
  

Qualifications

• High school diploma or general education degree (GED), and three (3) plus years’ administrative experience or equivalent combination of education and experience
• Proficient with Microsoft Office suite of products including Word, Excel, Outlook, Teams
• Ability to function well in a high-paced environment; performs additional duties as assigned.
• Good reasoning, multi-tasking abilities and time management
• Maintains a professional, friendly manner always.
  
  

Values

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
  
  

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.
  
  

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.