At Safran Passenger Innovations, we focus on maximizing the Passenger Experience, to make flying fun! As an innovative Inflight research and development company we design, engineer, manufacture, sell, and support world-class In-Flight Entertainment solutions. Our products are constantly evolving, solving complex media distribution, playback, and connectivity problems in a demanding environment. We are proud to be utilized by many of the premier air carriers so step aboard and help us by creating connected inflight experiences for today and the future!
Description
The OEM Operations Manager is responsible for managing the day to day operations within the area of responsibility at the appropriate OEM site. This includes OEM Support personal and OEM Support contractors. This individual manages the day to day operations in a cost-effective manner according to company policies and procedures and within budgetary guidelines. This individual provides administrative support as well as perform OEM technical support activity in order to ensure effective and efficient department operations. The OEM Operations Manager is the “face” of SPI at the OEM site.
Duties and Responsibilities:
Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality to provide OEM support
Direct interface with customer personal to include, seat suppliers, monument vendors, airlines and OEM staff
Manage the OEM support team and elevate OEM and customer issues to the appropriate department when immediate resolution is not available
Ensure the OEM support team is customer-focused with on-time delivery of support and accurate, detailed documentation for internal troubleshooting
Participate in OEM and customer support calls and face-to-face meetings
Coordinate with Technical Publications to ensure documentation aligns with OEM applications
Provide direction, work scope prioritization, and guidance to OEM support team, including handling difficult or complex problems
Train and instruct OEM support team in job duties, identifying and administering necessary training for departmental and individual needs
Develop work schedules according to budgets and workload, managing daily progress and participating in subordinate work to facilitate productivity
Interpret and communicate work procedures and company policies to staff
Measure job performance, coach staff for improvements, and conduct periodic performance reviews
Evaluate OEM team job performance and recommend actions
Consult with Executives and Managers to update and monitor department or project progress, and possibly mitigate budgetary variances
Monitor and address budgetary variances as needed
Requirements
Bachelor’s degree in Engineering, Operations Management, or equivalent experience in a related field
5+ years in an OEM Operations or Technical Support role
Proven ability to lead or manage teams, providing clear direction and handling complex operational challenges
Strong understanding of OEM and aircraft processes, technical documentation, and troubleshooting methods
Demonstrated experience in managing customer support interactions, ensuring timely and effective resolutions
Strong avionics/electrical skills
Ability to coordinate with cross-functional teams
Attention to detail in creating and maintaining accurate technical documentation
IFE/avionics/airline experience
Benefits
In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Engineering
Industries
Aviation and Aerospace Component Manufacturing
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