ODR Resolution Investigator, Level I

Position Title: Level I ODR Resolution Investigator

Department: District Office

Starting Rate: Band 6 - $59,500 - $67,700

Benefits: Summary

Closed Date: July 13, 2024, 5:00 PM Arizona Time

Position Summary

:The Level I Dispute Resolution Investigator conducts centralized oversight to address complaints and grievances from students, employees, and community members through intake, triage, analysis, interim measures, and investigation of complaints and employee grievances. Trains and collaborates with college administration, faculty, and staff regarding processes governed by policy and administrative procedure regarding Title IX, Title VII, Employee Code of Conduct, student, and community complaints

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Duties and Responsibilitie

• s:Receives complaints and concerns and provide guidance on the applicable resources and processes for addressing th
• emInterprets complex rules and explains them to participants during the complaint resolution proce
• ssIdentifies and collects relevant evidence to determine facts needed to resolve a concern or complaint, including establishing rapport with reluctant witnesses, active listening and questioning, and analyzing recor
• dsIdentifies the applicable standards of evidence and policies, procedures, laws or other rules implicated by a particular complaint or concern. Applies those standards to the eviden
• ceWrites comprehensive reports and communicates analysis and findings to all participants. The reports describe the investigation method and process, the evidence-based description of events, and an analysis of whether applicable standards were violated, along with recommendations for further steps to resolve the issue(s). Analysis may include root cause determinations (i.e. ambiguous policy language, insufficient training, miscommunication, etc.) and assessing the effectiveness of current policies and procedur
• esFollows-up with management to ensure areas of concern identified by an investigation have been address
• edCoordinates with other units needed to resolve a particular concern which might include collecting information, interim measures to protect the interests of those involved prior to a resolution and providing information or analysis to a final decision-mak
• erProtects the integrity and confidentiality of the review/investigation and resolution process
• esProvides formal training and informal coaching to College personnel and units on laws, regulations, and College standards (i.e. Title IX, discrimination, retaliation), as well as the processes for resolving complaints and concerns regarding those standar
• d.Maintains electronic case files and a centralized database to track information about concerns and complaints. Prepares data analysis reports to identify trends and patterns for management to inform process improvements and better address risk. Includes periodic reporting to College organizations and the Boa
• rdRecommends changes to policies and procedures based on observations from investigatio
• nsAdvises potential complainants of both informal and formal options for addressing concer
• nsMakes recommendations and works in collaboration with administrators and supervisors to prevent or correct unlawful discrimination and retaliation and failure to comply with applicable laws, regulations, and College polici
• esInputs data in a timely manner into case file management syst
• emConducts follow-up with appropriate administrators regarding recommendations for corrective or remedial acti
• onDevelops campus outreach programs that support understanding and compliance with College standards of condu
• ctPerforms all other duties and responsibilities as assigned or directed by the supervis

o

r Job Requirement

• s:Bachelor’s degree Human Resources, Psychology, or a closely related field of study a
• ndOne to three years of conducting investigations and writing reports, with a focus on equal opportunity and workplace concerns to support equity and complian

ce

• orAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed abo

vePreferre

• d:Three to five years of conducting investigations and writing reports, with a focus on equal opportunity and workplace concerns to support equity and complian

ceThe ideal candidate will have the following knowledge, skills and abilitie

• s:Knowledge of regulatory compliance principles and practic
• esKnowledge of administrative procedures and practic
• esKnowledge of human resources principles and practic
• esSkill in effective communication (both written and ora
• l)Skill in performing a variety of duties, often changing from one task to another of a different natu
• reSkill in public speaki
• ngAbility to adapt and maintain professional composure in emergent and crisis situatio
• nsAbility to apply effective and accurate data entry and typing skil
• lsAbility to develop and maintain effective and positive working relationshi