Nurse Care Manager - Remote | WFH

Role Summary

Are you a compassionate and experienced nurse looking to lead and support a dedicated team from the comfort of your home? Join us as a Chronic Care Management (CCM) Team Lead! In this remote role, you'll act as a key resource for our nurse team, providing guidance and support when the team manager is unavailable. You will assist with patient triage, offer training during orientation, and serve as a preceptor to new nurses managing patients with complex health conditions. This position is based out of California but is open to applicants in the PST time zone.

Key Responsibilities

As a CCM Team Lead, your daily responsibilities will include:

Patient Triage: Assess and triage patient calls, addressing both routine and emergent clinical needs.

Care Plan Management: Identify patient needs and create, manage, and update individualized care plans.

Preventative Assessments: Conduct telephonic assessments to screen for new issues, reassess patients, and evaluate progress toward care goals.

Symptom Evaluation: Monitor and evaluate changes in patient-reported symptoms, conducting additional triage and screening as necessary.

Referral Support: Facilitate referrals to primary care providers or hospitals when clinically indicated.

Patient Education: Educate patients and their families on treatment options, including costs, efficacy, and potential side effects.

Administrative Tasks: Complete phone and chart audits as directed by the team manager.

Job Requirements

To succeed in this role, you should possess the following qualifications and skills:

Licensing: Active, unrestricted RN license in the state(s) of practice. A multi-state license is required.

Experience: Minimum of two years of related clinical experience, with a preference for telephonic care management experience.

Technical Skills: Proficiency in Microsoft Office programs and the ability to document patient assessments telephonically.

Time Management: Excellent organizational skills, flexibility, and the ability to work independently.

Empathy and Ethics: High degree of empathy and compassion, coupled with strong ethical standards.

Analytical Skills: Ability to analyze patient claims data, draw conclusions, and take timely action based on that information.

Join us in making a difference in patients' lives by providing exceptional care and support in a remote setting. If you are passionate about patient care and thrive in a team-oriented environment, we would love to hear from you!

Employment Type: Full-Time