NOC Technician II

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9

Job Purpose:

Provide first level support in a 24 x 7 Network Operations Center (NOC) environment. The position requires monitoring of system, network and application elements to ensure service levels are maintained.

THIS IS A 100% REMOTE POSITION.

Responsibilities

Essential Duties:

• Provide 1st level operations support for all Aventiv production systems
• Provide escalation assistance to level 1 technicians as required
• Perform proper trouble ticket entry and administration
• Adhere to escalation procedures and NOC processes
• Interact with internal and external customers to resolve trouble reports
• Escalate trouble reports internally and to vendors/service providers when appropriate
• Communicate with internal and external customers during outage events or in response to trouble reports and inquiries
• Assume additional NOC responsibilities as needed in the event of unavailable NOC personnel, service outage or other emergency situations
• Perform related duties as assigned
  
  
  

Knowledge, Skills, & Abilities:

• Experience in a NOC environment or similar IT support role.
• Must be able to work a flexible schedule including weekends, evenings and holidays. Punctuality and dependability are required.
• Utilize time management skills to complete multiple projects/tasks in a timely fashion.
• Provide strong communications skills and analytical aptitude with the ability to express technical concepts effectively, both verbal and in written form.
• Communicate effectively to all levels of management.
  
  
  

Minimum Qualifications:

• HS Diploma or GED
• 3+ years Network Operations or IT Industry experience
• Experienced with using and configuring network and application monitoring tools
• First level network and/or first level server support experience
• Understanding of enterprise class environments and services
  
  
  

Preferred Qualifications:

• Associate’s Degree in Computer Science, Computer Engineering or related field of study.
• Linux+ or LPI, Microsoft MTA, AWS, Cisco, or other Industry certifications
• Intermediate experience utilizing and configuring Solarwinds Orion
• User level experience with New Relic or similar Application Performance Monitors
  
  
  

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  
  
  

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $29.31/hr – $33.41/hr
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
  
  
  

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.